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Key Account Manager

2 weeks ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$8,000 - $10,000 Per Month

**Date Posted**

8 hours ago

Additional Details

**Job ID**

2592

**Job Views**

14

Roles & Responsibilities

The primary responsibility of this role is the overall value and long-term success of the Company’s client relationship, including strategic planning, tactical execution, and issue resolution. Corporately, success in these areas will drive client retention, market share, and profitability.

For the assigned set of clients:

- Sales targets
- Billability targets
- Cash collections
- Contracting
- Revenue tracking

**RESPONSIBILITIES**:

- Understand the client's strategic priorities and organizational goals, business objectives, challenges, and capabilities in order to develop a client-specific strategy and tactical delivery plan.
- Maintain rolling 30/60/90 day tactical plans, along with longer term strategic timelines.
- Manage strategic and tactical plans to deliver the Company’s healthcare software solutions that meet the client's business goals.
- Ensure client goals are met:

- Regulatory or commercial programs as outlined previously (ICD10, etc.)
- Role-specific (physicians, nurses, quality staff) adoption of the Company’s products
- Outcomes and quality measures as developed with the client
- Support ongoing relationship surveys and KLAS reporting.
- Drive plans to achieve and maintain the client as a reference site.
- Ensure product and service delivery projects are on time and on budget.
- Ensure alignment with the Company’s Support department to resolve issues promptly.
- Drive reduction of client-specific product defects.
- Achieve finance and accounting goals.
- Manage escalated issues to resolution.
- Cultivate relationships with client executives, building credibility and trust.
- Conduct annual business review with client 'C-suite' to review progress against defined goals.
- Promote attendance and active participation in the Company’s and industry events.
- Facilitate the creation of joint white papers, award nominations, case studies.
- Develop and maintain client engagement strategy while deploying corporate standards of excellence.
- Leverage Client Connect (Jive) and other platforms for knowledge transfer purposes.
- Ensure all required contact information in SFDC is current, accurate, and appropriate for all levels of the client organization, with particular focus on internal senior levels
- Ensure that SFDC accurately reflects products purchased and implemented

**QUALIFICATIONS**:

- Bachelor Degree in Business, Computer Science, Finance, or Healthcare Administration
- Approximately 8+ years’ experience with healthcare industry in a sales, services, consulting, or client management role
- Strong relationship development skills
- Strong business acumen
- Experience working with the C-Suite
- Strong analytical skills
- Previous project/customer management experience is a plus

Tags

key

account

manager

healthcare