Concierge

2 days ago


Singapore JLL Full time

JLL supports the Whole You, personally and professionally.

Concierge
Work Dynamics - Integrated Facilities Management

Accountabilities
Operations
Assist with VIP’s arrival

Manage the concierge counter and all enquires

Manage calls

Log all feedback and follow through until case is satisfactorily resolved

Handle complaints and deploy facilities team support

Use the Visitor Management System to pre-register guests / visitors

Book and manage meeting rooms (setup, cleanliness, AV etc.)

Event coordination

Generate concierge reports

Assist and deploy Butler Services

Assist Helpdesk as and when needed

Ad hoc tasks that may be assigned as when needed

Reporting
Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)

Responsible for Call Log reports

Responsible for Meeting Room reports

Responsible for Event Reports

Ensure escalated issues are reported to manager immediately

Other reports and activities assigned by the manager

Key Result Areas/ Competencies
Ability to work under pressure efficiently

Proactive and solution oriented, friendly with assertive and personable nature

Demonstrate initiative and able to work in a team-based environment with plenty of movement

Experience in using Microsoft Excel and Word

Decorous and Diplomatic

Required Qualifications & Experience
Experience in the service industry

Able to multitask with good time management skills

Good relationship building skills

Strong written and oral communication skills

Fluent speaking and written English are required

Minimum High School Diploma

Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage

Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.



  • Singapore Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly - Provide Concierge - related trainings to Concierge/Baggage & Front Office Team - Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager - Ensure that colleagues are well - groomed and arrives for...

  • Concierge Officer

    2 days ago


    Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time

    **Concierge Officer **The Concierge Officer is one of the key drivers of the service standards in delivering outstanding customer service experience and touch points for Paragon’s shoppers and visitors. You are expected to have full knowledge of the Paragon Club programme to assist members with their enquiries, demonstrate adaptability and experience...

  • Concierge

    4 weeks ago


    Singapore ORCHARD TURN DEVELOPMENTS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilityBe mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc. Attend to shoppers/tenants' queries with in-depth mall and promotional knowledge, including ION Orchard's customer loyalty program Administration of partner...

  • Chief Concierge

    1 week ago


    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The Chief Concierge is responsible in assisting the Front Office Manager in directing and supervising the operations of Concierge, Bellhop and Valet services. He/she would also need to continuously improve the service efficiency of the Bellhop team. - Appraises...


  • Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Scope of Position** - Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information. **Duties and Supporting Responsibilities** - Ensure that GSAs/GSEs/HSEs attend to guest’s...

  • Chef Concierge

    7 days ago


    Singapore RAFFLES Full time

    **Company Description** Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social...

  • Chief Concierge

    2 weeks ago


    Singapore Raffles Hotel Singapore Full time

    The Chef Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences — leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service. Rooted in tradition yet attuned to the modern traveler, the Chef Concierge ensures each guest feels deeply welcomed,...

  • Chief Concierge

    7 days ago


    Singapore Mandarin Oriental Hotel Group Full time

    **Scope of Position** - Oversees the effective and efficient operation of Concierge which includes Porter and Transportation in accordance with the objectives, performance and quality standards established by the hotel. To plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. **Duties &...

  • Chief Concierge

    1 week ago


    Singapore CADMUS RESOURCES Full time

    Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations. Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience. Actively refine the service standards and SOPs;...

  • Assistant Concierge

    2 weeks ago


    Singapore GRAND PARK CITY HALL Full time

    Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion....