
Chief Concierge
2 days ago
**Scope of Position**
- Oversees the effective and efficient operation of Concierge which includes Porter and Transportation in accordance with the objectives, performance and quality standards established by the hotel. To plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests.
**Duties & Responsibilities**
- Ensure that Legendary Quality Experience, policies, mission, vision and objectives are followed through
- Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services
- Handles guests queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary
- Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction
- Ensure effective manning at all times to maximize productivity and business demands
- Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc
- Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of all colleagues
- Mainly responsible in upholding LQE and CQE standards within the Concierge Department
- Responsible for departmental requisitions
- Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget
- Knowledge of hotel’s emergency procedure or BCP (Business Continuity Plan)
- Knowledge of the names and designations of key personnel within the MOHG
- Appraise colleagues annually within the Section and recommend confirmation/promotions
- To undertake and promptly discharge any other assignments which may not be specifically mentioned above and may be given from time to time by the Management
- Maintain complete and readily accessible files and records necessary for effective operations and future references including FLHSS
- Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhance
**Job Requirement**
- Bachelor Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is an advantage
- Minimum 5 year of experience working in a 5-star hotel environment
- A minimum of 3 years of Concierge experience in a luxury hotel
- Strong command of MS Office products, GoConcierge, and Hotsos
- Must be member of Clefs d’Or
-
Chief Concierge
4 days ago
Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time**Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The Chief Concierge is responsible in assisting the Front Office Manager in directing and supervising the operations of Concierge, Bellhop and Valet services. He/she would also need to continuously improve the service efficiency of the Bellhop team. - Appraises...
-
Chief Concierge
2 weeks ago
Singapore MANDAI RESORTS PTE. LTD. Full time**Main Duties and Responsibilities** We are seeking an accomplished and highly service-oriented individual to join us as our Chief Concierge. The incumber will play a critical role in ensuring that our guests’ experience is aligned to our Resorts’ unparalleled standard of excellence, and in doing so, ensuring that their stay is memorable and exceeds...
-
Concierge / Valet
2 weeks ago
Singapore PHOENIX OPCO PTE. LTD. Full timeActively seek verbal feedback from guests and implement actions to improve the guest experience. - Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at home” upon arrival. - Positively deal with and learn from guests’ complaints and comments with follow-up and feedback to the Chief Concierge/ Duty Manager to follow up...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences - leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service.Rooted in tradition yet attuned to the modern traveler, the Chief Concierge ensures each guest feels deeply welcomed,...
-
Chief Concierge
1 week ago
Singapore Raffles Hotel Singapore Full timeThe Chef Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences — leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service. Rooted in tradition yet attuned to the modern traveler, the Chef Concierge ensures each guest feels deeply welcomed,...
-
Chief Concierge
5 days ago
Singapore CADMUS RESOURCES Full timeOversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations. Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience. Actively refine the service standards and SOPs;...
-
Singapore OUE LIMITED Full timeWhat will I be doing?As the Concierge, you will be responsible for performing the following tasks to the highest standards: To guide all Concierge and Bell team members in accordance to hotel standards. Ensure that the concierge/ bell team maintains the lobby appearance to be neat and tidy, and that public areas are cleaned when necessary. Report all...
-
Concierge
2 weeks ago
Singapore RB CORP PTE. LTD. Full time**About us** As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...
-
Chief Concierge
2 weeks ago
Singapore St. Regis Hotels & Resorts Full timeOverview Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments...
-
Chief Concierge
1 week ago
Singapore St. Regis Hotels & Resorts Full timeOverview Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments...