Manager, Airline Relations

7 days ago

Singapore SATS Full time

Job Title: Manager, Airline Relations
- Job Location: AirFreight Terminal 5

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

**Why Join Us**:
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

**Key Responsibilities**:

- Oversee and supervise export cargo operations
- Enforce operational work procedures and adhering to high safety and quality standards
- Monitor and manage cargo handling equipment and warehouse facilities
- Ensure compliance with international and local regulations related to cargo handling
- Provide strategic leadership and directions to team performance
- Establish and cultivate a good team culture of best practices in safety, quality and operations
- Ensure Service Level Agreements (SLA) are met and prepare report on performance
- Develop and implement new work processes to improve operational efficiency
- Collaborate with external and internal stakeholders to enhance service delivery

**Key Requirements**:

- Bachelor’s degree in Logistics, Supply Chain Management, Business Management, or a related field
- Minimum of 5 years of experience in cargo operations, freight management or logistics
- Strong knowledge of air freight industry
- Excellent leadership and team management skills
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Ability to analyze data and implement effective solutions
- Strong communication skills to interact with external and internal stakeholders
- Ability to work under pressure and fast paced environment

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