Manager, Airline Relations

Job Title: Manager, Airline Relations

Job Location: AirFreight Terminal 5

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Job Description:

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

• Oversee and supervise export cargo operations
• Enforce operational work procedures and adhering to high safety and quality standards
• Monitor and manage cargo handling equipment and warehouse facilities
• Ensure compliance with international and local regulations related to cargo handling
• Provide strategic leadership and directions to team performance
• Establish and cultivate a good team culture of best practices in safety, quality and operations
• Ensure Service Level Agreements (SLA) are met and prepare report on performance
• Develop and implement new work processes to improve operational efficiency
• Collaborate with external and internal stakeholders to enhance service delivery

• Bachelor's degree in Logistics, Supply Chain Management, Business Management, or a related field
• Minimum of 5 years of experience in cargo operations, freight management or logistics
• Strong knowledge of air freight industry
• Excellent leadership and team management skills
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Ability to analyze data and implement effective solutions
• Strong communication skills to interact with external and internal stakeholders
• Ability to work under pressure and fast paced environment