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Specialist, Life Call Centre

2 weeks ago

Singapore HSBC Full time

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Specialist, Life Call Centre.**

**Principal Responsibilities**
- Service policy holders professionally on renewals, endorsements, claims, general and new business enquires with the objective of exceeding expectations with the service provided
- Resolve customer problems, proactively and reactively, based on ability to identify and interpret service issues properly
- To provide policy servicing assistance for Life policies
- Able to multi task with familiarity of Call Centre operations
- Provide support to outsourced partners
- Outbound calls

Requirements

**Requirements**:

- A minimum 2 years of related work experience in Life Insurance with professional insurance qualifications
- Insurance experience preferred
- An experienced customer centric individual with strong interpersonal skills, able to thrive in a fast paced and dynamic
- environment
- Possess minimum Diploma or equivalent
- Good command of verbal and written English
- Excellent telephone etiquette with pleasant disposition and attentive listening skills
- A highly meticulous, analytical and detailed individual
- Team player with high level of commitment, reliability and flexibility
- With SCI M5 and M9 certificate

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.