Clinic Call Centre

Reputable organisation - Opportunities for professional development - Good overall company benefits **As an Assistant Coordinator (Call Centre), you will be responsible for the following duties**: - Respond to medical inquiries received through a 24/7 integrated phone line, serving as part of a patient triage network and providing support to caregivers and...

COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

We are an Orthopaedic Clinic operational at 4 clinic locations; Mount Elizabeth Novena Specialist Centre, Gleneagles Medical Centre, Farrer Park Medical Centre and Alvernia Medical Centre. Jobscope includes registration of patients, chaperoning, assisting in minor procedures, assisting in Operation Theatre, handling of patients insurance, dispensing,...

We are an Orthopaedic Clinic operational at 4 clinic locations; Mount Elizabeth Novena Specialist Centre, Gleneagles Medical Centre, Farrer Park Medical Centre and Alvernia Medical Centre.Jobscope includes registration of patients, chaperoning, assisting in minor procedures, assisting in Operation Theatre, handling of patients insurance, dispensing, general...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Responsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be assigned by the...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...