Assistant Coordinator

2 weeks ago

Singapore ALLIED SEARCH PTE. LTD. Full time

Reputable organisation
- Opportunities for professional development
- Good overall company benefits

**As an Assistant Coordinator (Call Centre), you will be responsible for the following duties**:

- Respond to medical inquiries received through a 24/7 integrated phone line, serving as part of a patient triage network and providing support to caregivers and community partners seeking health-related information.
- Assess and prioritize incoming calls, gathering necessary medical details for escalation to clinical staff (nurses or physicians).
- Accurately document all call interactions in the designated call management system and electronic medical records (EMR) platform.
- Conduct follow-ups on clinical cases after a specified period to review patient status and outcomes.
- Engage in initiatives aimed at enhancing patient care, including training and development programs to improve knowledge and skills.
- Support organizational projects and community engagement events in collaboration with internal teams and external partners.
- Perform additional duties as assigned by the supervisor.

**Requirements**:

- Possess a Diploma or equivalent professional qualification in Nursing, Social Work or Allied Health
- 3 to 5 years of working experience in healthcare industry, contact centre environment and/or service related industryAble to commit to shift work for hotline coverage (including weekends and public holidays)

**ALLIED SEARCH PTE. LTD.**

**EA LICENSE: 19C9777

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