IT Helpdesk Agent

**IT HELPDESK AGENT** Immediate Vacancies for IT Helpdesk Analysts Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed...

**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

**IT HELPDESK AGENT** Immediate Vacancies for IT Helpdesk Analysts Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Skills Requirement 2. Presentation, client managememt, data analysis, hands on running the whole operation. 3. Have experience in managing team of 50, inbound and outbound & resource planning 4. Should know how to manage client KPI and...

Role: Helpdesk Agent Working Hours: 12 hours shift (3 days work, 4 days rest) Location: Commonwealth Duration: Renewable 1 year contract Accepts and Routes Calls Manage issue/risks resolution Gathers problem information and records data in desktop tool Clearing voice mail Track number of helpdesk calls processed Closing ADT case Monitors incident...

**Junior IT Helpdesk Agent**: **Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient...

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

This is a 12 months contract assigned to our client **Work Location**: near Commonwealth MRT **Salary Range**: $2,800 - $3,400 **Job Description**: 1. 24x7 helpdesk agent - 12 hours shift 2. Mainly 7pm to 8am or 7am - 8pm on weekends. 3. Work 3/4 shift a week and rest 4 days 4. Shift allowance of $150 per month. 5. English speaking 6. O levels and...

**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

About the RoleThis is an exciting opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations.Responsibilities:We are seeking a skilled Helpdesk Technician to join our team. Key responsibilities include processing laptop...

This is a 12 months contract assigned to our client Work Location: near Commonwealth MRT Salary Range : $2,800 - $3,400 **Job Description**: 1. 24x7 helpdesk agent - 12 hours shift 2. Mainly 7pm to 8am or 7am - 8pm on weekends. 3. Work 3/4 shift a week and rest 4 days 4. Shift allowance of $150 per month. 5. English speaking 6. O levels and above

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...

Description: - 24x7 helpdesk agent Working hours: - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). - Work 3 shift a week and rest 4 days. - Shift allowance of $150 monthly **Requirements**: 1 - Customer Experience Management (P4 - Expert) 2 - Customer Service Management (P4 - Expert)

**Job**: - Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar) - Provide automated phone system with call recording, request for call back, voice mail, automated answering - Log and track with resolver groups on their respective tickets - Manage End-to-End ticket life cycle, monitor relevant metrics and...

Job Description 1. lst level helpdesk to respond to calls 2. Provide first call resolution to users who called into our hotline which is public facing, advising on issues 3. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. 4. Ensure proper documentation, notification, escalation, tracking and follow...

To provide a polite and welcoming environment for customers to report technical problems via Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via FSMS - Transfer Phone calls to RC Unix engineer and service center Team Lead - Verify customer’s service request entitlements, ie. Maintenance...

Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. - Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. - Seek confirmation for closure from the user when resolution is provided. - Serve as the first point of...

Immediate Vacancies for IT Helpdesk Analysts Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient...

EOS IT Solutions Job Opportunity:We are a leading Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We are currently seeking a skilled Helpdesk Technician to join our team.Key Responsibilities:As a Helpdesk Technician, you will be responsible for providing...