24x7 Helpdesk Agent

Experience : 3-5 Years Role : Helpdesk Agent Key Skills: Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development. ITIL Foundation certification is preferred. Key Responsibilities: To manage the technology...

**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

Job Title: Helpdesk Agent (L2) – IT Service Management Employment Type: 12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading

Roles & ResponsibilitiesResponsibilityThe Helpdesk agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made. Log, monitor, and escalate support tickets using helpdesk systems to ensure efficient incident management. Support routine maintenance tasks such as software...

Job Title:Helpdesk Agent (L2) – IT Service ManagementEmployment Type:12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading Bank)Work Location:Alexandra Building, SingaporeAbout the RoleWe are seeking an experienced Helpdesk Agent (L2) to join our client's Group Infrastructure & Platform Services (GIPS) division within Service...

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

**24x7 L1 Support **(12hrs shift helpdesk & onsite)**: - Responsibilities: _ - Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client’s 3rd Parties Vendors - Provide 1st level troubleshooting to customers. - Respond to customer calls in a professional and courteous manner - Responsible for logging calls...

Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

**Responsibilities** - Handle customer queries and provide excellent service to customers - Possess knowledge over a board spectrum of terminals in order to assist different customers need. Training will be provided. - Ensure information has to be accurately updated in system. Tasks include: - Reporting of Fault Call & troubleshooting via HelpDesk -...

1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. 2. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. 3. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. 4. Primary responsibilities are...