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Helpdesk Agent

2 weeks ago

Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

**Responsibilities**
- Handle customer queries and provide excellent service to customers
- Possess knowledge over a board spectrum of terminals in order to assist different customers need. Training will be provided.
- Ensure information has to be accurately updated in system.

Tasks include:

- Reporting of Fault Call & troubleshooting via HelpDesk
- Provide daily communication of faults call reports to the Banks.
- Merchant enquiry & report terminal issue
- Operation support : Daily Scheduling of jobs, QC Checks, etc
- Report Preparation: Tally data and make sure accuracy before submission to relevant parties. Preparation of billing report, monthly, bi-monthly report for internal teams.
- Coordination between vendors.
- Work order preparation.

**Requirement and Qualification**
- Diploma/Nitec in any discipline.
- With min. 2 years work experience.
- IT Helpdesk/ Call centre experience will be added advantage.
**- Must possess good attitude and work ethics.**
**- Good attendance record and a responsible person.
Location: Kaki Bukit (nearest MRT: Ubi)

Work Hours: Monday to Friday 9am to 6pm

**Additional: Mobile Standby (with allowance)**

One week in a month

Monday to Friday 6pm - 10pm

Saturday / Sunday / Public Holidays 9am to 10pm

Location : Kaki Bukit
- This position is an excellentopportunity for a dynamic individual. It comes with challenges that will mould your capabilities and reveal your potential.
- If you are driven and ready to take your career forward, this position is for you. Great career exposure awaits in this exciting role.

**HOW TO APPLY**:
**YOUR SUCCESS IS OUR ACHIEVEMENT
Notice:
Cessation of Collection of full NRIC Numbers:
Kindly ensure your resume provided to us **does not contain **your full NRIC number and full home address.