Helpdesk Lead

Assist Helpdesk manager in managing day to day operation of Helpdesk - Assist Helpdesk manager in managing client on the daily reporting - Real Time Monitoring of daily operations to departmental objectives & KPIs are met - Monitor agent’s weekly performance using available data - Identify training and development needs of agents to bridge competency...

Role: Helpdesk Lead Working Hours: 12 hours shift (3 days work, 4 days rest) Location: Commonwealth Duration: Renewable 1 year contract 2 years call centre management experience Experience managing a team of 5-10 Accepts and Routes Calls Manage issue/risks resolution Gathers problem information and records data in desktop tool Clearing voice...

**Responsibilities**: - Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met - Conduct...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Skills Requirement 2. Presentation, client managememt, data analysis, hands on running the whole operation. 3. Have experience in managing team of 50, inbound and outbound & resource planning 4. Should know how to manage client KPI and...

**About CGSI** CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia. CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking,...

Helpdesk Lead (Singaporean Only) (14049622) This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Job Descriptio 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily...

Job Summary:We are seeking an experienced Helpdesk Technician Lead to join our team at This is an IT support group.The ideal candidate will have a strong technical background and excellent problem-solving skills.Primary Responsibilities:Help Desk Services:Provide technical assistance and support to EUC users, ensuring the smooth operation of computer systems...

Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services. Duration : 6 months Working hours : 8.30 am to 6.00pm Working location : Alexandra - Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services. - Provide Level 1 phone support for requests, troubleshooting, and...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...

Manage a Servicedesk team of 1st line Offshore Helpdesk team and 2x Onsite engineers for daily incident/request cases from customer end users - Liaise with different Back end Infra, Network and Application team for incident/problem resolution - Review to ensure cases are handled by Servicedesk team according to SLA defined - Consolidate and generate report...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...

**About the company: CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $6,000-$8,000 **Job Description**: 1. Customer Service Management 2. Assist Helpdesk manager in managing day to day operation of Helpdesk and client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs are...

**About the role** CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial...

**Overview Role: The helpdesk executive will perform helpdesk functions (level 1 support) for end user computing (EUC) hardware and software. Job scope includes handling new PC/laptop purchase/repair, logging and closing tickets, troubleshooting and solving EUC issues, maintaining inventory, providing daily/weekly performance report to team lead, completing...

**Executive Summary** Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs,...

**Summary of Job Role** To provide IT Helpdesk and end-user computing (EUC) services in The Farrer Park Company and its subsidiaries. **Key Responsibilities** - Creation of technical support ticket, taking ownership of incidents and service requests from end user, ensure follow up and resolving the tickets within agreed SLA timeline. - Setup of new...

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range: $4,500-$5,500 Timing 24x7 helpdesk agent 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. **Job Description**: 1. English speaking 2. Managed a team of 5-10 before (at least) 3. 2 years of call center...

Presently we have a Job Opening for a Call Centre Lead position - Assist Head of Operations in managing day to day operation of Helpdesk. - Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure...