Chargeback Bank Officer

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time

This is a back-office operations role in the Cards Operations - Chargeback Unit of a major retail bank. Your job will involve processing chargebacks — which are disputes raised by customers regarding credit/debit card transactions — and ensuring each case is reviewed and handled accurately and promptly.

Job Description and Responsibilities
- Analyzing of various chargeback scenarios
- Processing of chargeback request
- Provide operations support on administrative task and projects eg data entry and documentation

handling
- Complete all requests with accuracy and within the agreed Service Level Agreement
- Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the

team
- Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

**Requirements**:

- A recognized diploma
- Able to multi-task and cope with change and diversity in a fast-paced environment
- Possess strong analytical and problem solving skills, able to think objectively and 'think outside

the box' when analyzing issues
- Meticulous with an eye for details and quality mindset
- Strong cross-functional collaboration and communications skills, driving outcomes through

influence and negotiations
- Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
- Team player, self-motivated and resourceful

Key Duties Explained:
Analyzing Chargeback Cases:
Processing Chargeback Requests:
Once a decision is made, you’ll process the request in the bank’s internal systems to recover funds or reject the claim if it's not valid.

Handling Administrative Tasks:
You’ll perform data entry, manage documentation, and support project-related tasks — all crucial to maintaining accurate records and supporting team operations.

Service Level Compliance:
Every chargeback must be handled within strict timelines (SLA) set by regulators or card schemes. You must ensure timely and accurate completion of cases.

Customer & Internal Queries:
Although this is a back-end role, you’ll occasionally need to help resolve feedback or questions from internal departments (like Customer Service) related to chargeback cases.

Process & Efficiency Improvements:
You’ll contribute ideas to improve operational efficiency, reduce risk, and enhance turnaround time.

Support for Digitization:
You may assist with automation or digitization initiatives — helping the bank modernize and streamline chargeback handling processes.

ute management

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