Chargeback Bank Officer

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

This is a back-office operations role in the Cards Operations – Chargeback Unit of a major retail bank. Your job will involve processing chargebacks — which are disputes raised by customers regarding credit/debit card transactions — and ensuring each case is reviewed and handled accurately and promptly.

Job Description and Responsibilities

- Analyzing of various chargeback scenarios

- Processing of chargeback request

- Provide operations support on administrative task and projects eg data entry and documentation

handling

- Complete all requests with accuracy and within the agreed Service Level Agreement

- Manage and resolve customers' and business units' feedback/complaints and queries promptly

- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the

team

- Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements

- A recognized diploma

- Able to multi-task and cope with change and diversity in a fast-paced environment

- Possess strong analytical and problem solving skills, able to think objectively and 'think outside

the box' when analyzing issues

- Meticulous with an eye for details and quality mindset

- Strong cross-functional collaboration and communications skills, driving outcomes through

influence and negotiations

- Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint

- Team player, self-motivated and resourceful

Key Duties Explained:

Analyzing Chargeback Cases:

When a customer disputes a transaction (e.g., unauthorized payment, item not received), you'll review the case, assess the evidence, and decide whether the chargeback is valid. This involves applying banking rules (like those from Visa/Mastercard) to evaluate each situation fairly.

Processing Chargeback Requests:

Once a decision is made, you'll process the request in the bank's internal systems to recover funds or reject the claim if it's not valid.

Handling Administrative Tasks:

You'll perform data entry, manage documentation, and support project-related tasks — all crucial to maintaining accurate records and supporting team operations.

Service Level Compliance:

Every chargeback must be handled within strict timelines (SLA) set by regulators or card schemes. You must ensure timely and accurate completion of cases.

Customer & Internal Queries:

Although this is a back-end role, you'll occasionally need to help resolve feedback or questions from internal departments (like Customer Service) related to chargeback cases.

Process & Efficiency Improvements:

You'll contribute ideas to improve operational efficiency, reduce risk, and enhance turnaround time.

Support for Digitization:

You may assist with automation or digitization initiatives — helping the bank modernize and streamline chargeback handling processes.

ute management

Tell employers what skills you have

Debit Cards
SWIFT Payments
Relationship Management
Core Banking
Account Banking
Credit Cards
Service Level
Retail Banking
Personal Banking
Commercial Banking
Banking
Chargeback
Cards
Team Player
Internet Banking
Customer Service
Payment Cards

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