Senior Solutions Consultant

1 week ago

Singapore Workiva Full time

Summary

We are looking for an expert who can leverage the experiences and capabilities to empathize with customers and thrive in solving sophisticated and diverse challenges and build a relationship with customers to be their trusted advisor.

What You’ll Do- Collaborate with various business verticals (including field sales, partnership, customer success, client services, product marketing, etc.) to identify, design, and deliver valuable solution consulting to customers.- Conduct process assessments with customers, builds Proof of Concepts and/or tailor demonstration.to-be vs as-is status to validate requirements, builds and presents customer specific business cases, showcasing Workiva’s unique value propositions.- Address analytical, functional and technical inquiries related to Workiva solutions and products.- Support sales in developing account plans in support of Workiva strategies and objectives and have accountability on solution consulting and expansion.- Executes pre-sales framework to engage customers, prospects, and partners, drive the solution discovery process, and identify areas where Workiva solutions align to address customer/prospect needs.- Ensures customer success by working with Workiva Client Services team for smooth on-boarding and long term success.- Demonstrates knowledge across multiple domain areas developing working knowledge of industries, departments, and use cases where Workiva can have an impact and continue to learn further on relevant industry, solution and domain knowledge within Workiva and outside of Workiva.- Manage relationships with client-side of team from various business to drive solution roadmap- Assists in developing new use-cases or by using existing templates providing proof of our solution's impact and value proposition.- Actively stays up to date with updates in the competitor landscape, regulations, key events and disseminate the relevant information to the team in a timely manner.- Improve the value pitching and solution consulting capabilities within the team through mentorship, asset developments, process improvement and so on.- Work with Product Marketing, Client Services, Scoping, and Customer Success to achieve team and company goals.- Continue to think outside the box and leverage the experiences/knowledge to improve the solution consulting team’s capabilities, value, positioning and ultimately drive the growth of the company

What You’ll Need

Minimum Qualifications:
- Typically requires a minimum of 4 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or a PhD without experience.

Preferred Qualifications:
- Experience engaging with and presenting to business, accounting, finance and/or IT managers and executives.- Excellent verbal, written, presentation, and interpersonal communication skills.- Self-motivated with strong propensity for action, results and continuous improvement.- Demonstrates proactive collaboration and feedback to product management teams to capture new customer requirements and enhancements, may require guidance as needed.- Hands on technical experience with SaaS solutions, cloud technologies, and architectures preferred.- Experience with ERP, GRC, GL, FP&A, or Analytics & Reporting solutions and their related technology platforms is a plus.- Prior experience working with Financial Reporting technology, such as the Workiva platform, would be a plus.- Capability to gather business needs and present a value based, compelling software demonstration is preferred

Where You’ll Work
- Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.- Customer Success: Always delight our customers.-
- Trust: Rely on each other.-
- Integrity: Do the right thing, every time.-
- Collaboration: Share resources and work together.-
- Innovation: Keep creating solutions and finding better ways.-
- Inclusion: Support a diverse community where we all belong.-
- Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
- At Workiva, you’ll enjoy:
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.-
- Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more-
- Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to

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