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Senior Solution Consultant

2 weeks ago

Singapore Genesys Full time

locations
- Singapore (Flexible)
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR106485
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Senior Solution Consultant - Singapore
- Opportunity with a Market Leader (10 years in a row Gartner Magic Quadrant) in the Customer Experience (CX) space wanting to bring on experienced Customer Experience Practitioners.
- We offer state of the art, Customer Experience / Contact Centre Technology (CX, DX and EX).
- We bring Customers to the Cloud (SAAS) and help their Digital Transformation journeys leveraging AI powered cloud-based services.
- We help Customers constantly and consistently deliver Innovation to create smart, connected human (assisted with AI Co-pilots) interactions, along the entire Customer Journey.
- Following unprecedented growth across Asia (verticals: Banking, Insurance and Telco + others), we are expanding to build and cultivate a world class dynamic team across Asia.
- What You Can Bring to Genesys.
- The primary responsibilities for this role include (but are not limited to).- Ability to work independently, and to interface with internal Teams and external Partners and Customers to seamlessly collect, synthesize and share information.- Presales Consulting support for business development, demand generation and pipeline growth.- Presales Solution Value Realization (VSER) / Consultative Selling (Art of the Possible / AOP)- Focus on bookings
- revenue growth (NNARR) and Cross sell / Upsell Solution engagements.- Presales Consulting across Contact Centre CX, DX and EX Transformation, AI Routing / Engagement and Workforce Management, Outcome driven performance improvement and business transformation.- "Trusted Advisor" for Customers leveraging industry knowledge best practices & proven Ops practices. (i.e. CX, Digital and Employee Experience Transformation methodologies)- Perform Discovery (CX Safari), Analysis and Map a Customer's Compelling need for change and address Customer’s requirement with Genesys Solutions (purpose fit, outcome driven to deliver Business Results)
- You’ve been there and done this- 5+ years' experience in selling SaaS solutions focused on business outcomes for enterprise-grade companies; experience in CCaaS / Customer Experience (CX) / Customer Relationship Management (CRM) / Contact Centre Operation / Digital Engagement Platforms are a plus.- Contact Centre (i.e. Avaya, Cisco, Genesys, NICE, AWS Connect, etc..)- Customer Experience (i.e. Sprinklr)- Customer Relationship Management (i.e. SalesForce, ServiceNow, PEGA, MS Dynamics, SAP, Oracle, etc )- Digital Platforms (i.e. Adobe)- Cloud Providers (i.e. AWS)- Network (i.e. Connectivity)- Deep understanding of Technology concepts related to Cloud, CX and SAAS- Advance skills in business presentation and value Demos- Experience in conducting and coordinating Solution Technical and Business Requirements due diligence- Advance Word, Excel and PowerPoint- Experience in collecting competitive intelligence and mapping market/industry segments
- Desirable Skills:
- Responsible (taking ownership) and accountable for successful delivery of Presales Consulting Engagement creating highly satisfied customers.-
- Able to Travel across ASIA Region to engage and connect with Different work cultures- English (Fluent) and Secondary Language (Fluent in any Key Asian Language/s)
- Please note that Genesys will not accept resumes from agencies at this time.
- If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:

- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit.
- Reasonable Accommodations:

- Genesys is an e