Senior Solution Consultant

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Solution Consultant - Singapore or Malaysia

Opportunity with a Market Leader (9 years in a row Gartner Magic Quadrant) in the Customer Experience (CX) space wanting to bring on experienced Customer Experience Practitioners. We offer state of the art, Customer Experience / Contact Centre Technology (CX, DX and EX). We bring Customers to the Cloud (SAAS) and help their Digital Transformation journeys leveraging AI powered cloud-based services.

We help Customers constantly and consistently deliver Innovation to create smart, connected human (assisted with AI Co-pilots) interactions, along the entire Customer Journey. Following unprecedented growth across Asia (verticals: Banking, Insurance and Telco + others), we are expanding to build and cultivate a world class dynamic team across Asia.

What You Can Bring to Genesys

The primary responsibilities for this role include (but are not limited to).- Ability to work independently, and to interface with internal Teams and external Partners and Customers to seamlessly collect, synthesize and share information.- Presales Consulting to support business development, demand generation and growth.- Presales Value Realization/ Solution Consultative Selling (focus on bookings), new revenue growth (NNARR) and Cross sell / Upsell Solution engagements.- Presales Consulting across Contact Centre CX, DX and EX Transformation, AI powered routing and Workforce Management, Outcome driven performance improvement and business transformation.- Become "Trusted Advisor" for Customers to leverage industry knowledge best practices & proven Ops practices. (i.e. CX and Digital Transformation methodologies)- Perform Discovery, Analysis and Map a Customer's Compelling need for change and address Customer’s requirement with our Solutions (outcome driven and purpose fit to deliver Business Results)

You’ve been there and done this- 4+ years' experience in selling SaaS solutions focused on business outcomes for enterprise-grade companies; experience in CCaaS / Customer Experience (CX) / Customer Relationship Management (CRM) / Contact Centre Operation / Digital Engagement Platforms are a plus.- Deep understanding of Technology concepts related to Cloud, CX and SAAS- Advance skills in business presentation and value Demos- Experience in conducting and coordinating Solution Technical and Business Requirements due diligence- Advance Word, Excel and PowerPoint- Experience in collecting competitive intelligence and mapping market/industry segments

Desirable Skills:
- Responsible (taking ownership) and accountable for successful delivery of Presales Consulting Engagement resulting in highly satisfied customers.-
- Able to Travel across ASIA Region to engage and connect with Different work cultures- English (Fluent) and Secondary Languages (Fluent Mandarin and Cantonese)

Please note that Genesys will not accept resumes from agencies at this time.

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partne