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Cx Ambassadors

2 weeks ago

Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

Customer Experience (CX)Ambassadors will evolve to reflect the changing demands and expectations of retail environment that prioritizes customer-centric strategies and solutions.

It is important to emphasize the importance of personalized service, technology proficiency, and a commitment to the company's values.

**Job Title**:CX Ambassador

**Position Overview**:
We are seeking passionate and customer-focused CX Ambassadors to join our dynamic team. As a CX Ambassador, you will be placed on a training development program whilst you play a pivotal role in delivering exceptional customer experiences by leveraging cutting-edge retail strategies and solutions. You will be the face of our brand partners, responsible for creating memorable interactions and ensuring that every customer leaves our store with a smile.

**Key Responsibilities**:

- Personalized Customer Engagement:

- Greet and assist customers with a warm and friendly attitude.
- Learn how to use data-driven insights to provide personalized product recommendations and solutions.
- Actively engage with customers to understand their needs and preferences.

**Omnichannel Support**:

- Seamlessly assist customers with online orders, returns, and inquiries.
- Leverage digital tools and technology to enhance the customer's journey, whether in-store or online.
- Promote click-and-collect and same-day delivery services.

**In-Store Technology Expertise**:

- Utilize interactive displays, digital tools, and AR/VR experiences to educate and entertain customers.
- Facilitate smooth and efficient self-checkout experiences.
- Be proficient in using mobile point-of-sale systems.

**Exceptional Customer Service**:

- Provide expert product knowledge and recommendations.
- Handle customer inquiries and concerns promptly and professionally.
- Demonstrate a commitment to resolving customer issues and ensuring their satisfaction.

**Sustainability and Social Responsibility**:

- Educate customers about sustainable products and initiatives.
- Promote our commitment to social causes and community engagement.

**Data-Driven Insights**:

- Utilize customer data to anticipate needs and preferences.
- Contribute to data collection efforts to enhance understanding of customer behavior.

**Qualifications**:

- Previous retail experience preferred, but not required.
- Strong interpersonal and communication skills.
- Technologically savvy or with an aptitude to learn and adapt to new digital tools.
- Passion for delivering exceptional customer experiences.
- Commitment to the company's values, including sustainability and social responsibility.
- Successful applicants can look forward to participating in an all new CXA Training program