Excellence Ambassador

5 days ago

Singapore beBeeCustomerExperience Full time $3,000 - $4,500

Job Title: Customer Experience Officer

As a customer-facing professional, you will play a pivotal role in delivering exceptional customer experiences across various touchpoints. You will be the first point of contact for our shoppers and will be responsible for ensuring they receive the best possible service.

  • Manning of reception counters and retail mall information counters - including basic operations of systems e.g. office turnstile, CRM software.
  • Assist and support shoppers' needs and requests at the customer service counter.
  • Ensure all CX related reports are accurately recorded - inventory, redemption transactions, shift reports, lost & found, enquiries log.
  • Resolve receipt dispute issues by liaising with merchant and shoppers.
  • Respond to Live Chat and online enquiries, including feedback related to general enquiries and loyalty program accreditation.
  • Engage shoppers during counter visits on the loyalty program.
  • Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness).
  • Follow up on leasing leads for pushcart and vending machines:
    • Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate).
    • Site walk and inspection of vendor operations.
  • Assist with tenant liaison for the following:
    • Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned).
    • Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns.
    • Engage and train tenants in loyalty program onboarding, including basic training.
Requirements:

To be successful in this role, you will need:

  • Diploma in Marketing/Hospitality or its equivalent.
  • 2-4 years relevant experience in front-line public-facing experience eg shopping malls, hotel front line.
  • Able to commit weekends/Public Holidays.

Note: This job description is not exhaustive. You may be required to undertake other duties as necessary.

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