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Customer Experience Ambassador

3 weeks ago


Singapore beBeeCustomerExperience Full time $4,000 - $6,000
Job Description

Are you seeking a fulfilling career opportunity that allows you to excel and grow? At TDCX, we offer an award-winning and rapidly expanding business process outsourcing (BPO) environment where you can unlock your full potential.

As a Customer Service Specialist, you will be working with world-renowned brands, collaborating with diverse colleagues, and enjoying a work-life balance. Our top reasons to join us include:

  1. Competitive remuneration and excellent benefits packages
  2. Comprehensive medical, insurance, or social security coverage for your well-being
  3. State-of-the-art workspaces designed for productivity and comfort
  4. Engaging activities, recognition programs, and opportunities for growth
  5. Strong learning and development plans tailored to your career aspirations
  6. A positive work culture that encourages collaboration and innovation
  7. Convenient location with easy access to public transportation
  8. Flexible working arrangements to suit your needs

Our ideal candidate possesses a strong passion for delivering exceptional customer experiences. Key responsibilities include:

  • Providing support via various communication channels to ensure first-class customer satisfaction
  • Identifying customer needs, researching existing issues, and offering strategic solutions to address their concerns
  • Ensuring effective follow-up with service partners and internal departments to achieve case closure in line with our service standards
  • Delivering constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience

We are seeking candidates with a minimum diploma or degree in any field. Fresh graduates and experienced professionals are both encouraged to apply. Required skills and qualifications include:

  • Strong time management and motivation to exceed expectations
  • Ability to multitask and tailor responses to meet specific customer needs
  • Excellent verbal and written communication skills in English and the language of the supporting market
  • Comfortable working with computers and able to adapt to new systems

TDCX is a global BPO leader providing advanced customer experience (CX) solutions, sales, and digital marketing services. We cater to industries such as digital advertising, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. Join us in shaping the future of customer experience