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Customer Experience Ambassador
3 weeks ago
Are you seeking a fulfilling career opportunity that allows you to excel and grow? At TDCX, we offer an award-winning and rapidly expanding business process outsourcing (BPO) environment where you can unlock your full potential.
As a Customer Service Specialist, you will be working with world-renowned brands, collaborating with diverse colleagues, and enjoying a work-life balance. Our top reasons to join us include:
- Competitive remuneration and excellent benefits packages
- Comprehensive medical, insurance, or social security coverage for your well-being
- State-of-the-art workspaces designed for productivity and comfort
- Engaging activities, recognition programs, and opportunities for growth
- Strong learning and development plans tailored to your career aspirations
- A positive work culture that encourages collaboration and innovation
- Convenient location with easy access to public transportation
- Flexible working arrangements to suit your needs
Our ideal candidate possesses a strong passion for delivering exceptional customer experiences. Key responsibilities include:
- Providing support via various communication channels to ensure first-class customer satisfaction
- Identifying customer needs, researching existing issues, and offering strategic solutions to address their concerns
- Ensuring effective follow-up with service partners and internal departments to achieve case closure in line with our service standards
- Delivering constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience
We are seeking candidates with a minimum diploma or degree in any field. Fresh graduates and experienced professionals are both encouraged to apply. Required skills and qualifications include:
- Strong time management and motivation to exceed expectations
- Ability to multitask and tailor responses to meet specific customer needs
- Excellent verbal and written communication skills in English and the language of the supporting market
- Comfortable working with computers and able to adapt to new systems
TDCX is a global BPO leader providing advanced customer experience (CX) solutions, sales, and digital marketing services. We cater to industries such as digital advertising, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. Join us in shaping the future of customer experience