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Ambassador of Excellent Service
3 weeks ago
Job Opportunity: Ambassador of Customer Experience
As a valued member of our team, you will be entrusted with the responsibility of delivering exceptional customer service to our clients. Your primary role will be to ensure that all customer inquiries are handled promptly and efficiently.
Key Responsibilities include:
- Manning officer tower reception counters and retail mall information counters, including basic operations of systems such as office turnstiles and BI CRM.
- Assisting and supporting shoppers' needs and requests at the customer service counter.
- Ensuring all customer experience (CX) related reports are accurately recorded, including inventory, redemption transactions, shift reports, lost & found, and enquiries log.
- Resolving receipt dispute issues by liaising with merchants and shoppers.
- Responding to Live Chat and online enquiries, including feedback related to general enquiries and Suntec+ points accreditation.
- Engaging shoppers during counter visits on the Suntec+ loyalty program.
- Responding to in-bound casual leasing enquiries for atrium space through online platforms.
- Following up on leasing leads for pushcart and vending machines.
Required Skills and Qualifications
To excel in this role, you will need:
- A Diploma in Marketing/Hospitality or equivalent qualification.
- 2-4 years relevant experience in front-line public-facing roles, such as shopping malls or hotel front line.
- Ability to commit weekends/Public Holidays.