Fulfilled-by-shopee Seller Management Specialist

3 days ago

Singapore Shopee Full time

Department Business Development and Partnerships
- LevelEntry Level
- LocationSingapore

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

**About the Team**:

- Join Shopee’s Fulfilled-by-Shopee (FBS) team as a Seller Management Specialist, where you will be the go-to person for a portfolio of sellers. You’ll resolve daily operational issues, keep sellers engaged post-onboarding, and work with internal teams to ensure smooth operations and continuous growth. This role is dynamic, hands-on, and critical to making FBS a success.
- Be the primary liaison for FBS sellers, handling high volumes of queries and escalations quickly and accurately
- Manage seller relationships to drive retention, stock availability, and order growth
- Troubleshoot operational issues by working closely with Operations, Finance, Product, and Relationship Managers
- Track performance data, analyse trends, and provide actionable insights
- Adapt to process changes and suggest improvements to streamline operational workflows
- Stay organised and on top of multiple chats, cases, and follow-ups daily

**Requirements**:

- Bachelor’s degree in any field;
- Strong communicator with proven client management skills, even in tough situations.
- Highly organised, detail oriented, and comfortable handling large case volumes.
- Proficient in Excel and confident working with data.
- Fast learner, adaptable, and comfortable with operational processes.
- Collaborative team player who works well across functions.
- Experience in e-commerce, operations, account management, or customer success is a plus.

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