Operational Excellence Associates/ Managers

4 days ago

Singapore Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- The **Fulfilled by Shopee (FBS) Operational Excellence** team is a regional taskforce focused on improving fulfillment center operations across Southeast Asia. We work closely with local teams to deliver practical, high-impact initiatives that strengthen efficiency, accuracy, and scalability in our warehouse network.
- Our role combines on-the-ground execution with data-driven problem solving, directly supporting Shopee’s commitment to fast, reliable delivery and strong seller and buyer experiences. This is a **high-travel role**— with significant time spent on-site at fulfillment centers across the region.

**Responsibilities**:

- Partner with Shopee fulfillment centers (FCs) across the region to** lead the design and on-site implementation** of operational improvements
- Collaborate with warehouse leaders and site teams to** identify root causes of issues, design workable solutions, and implement changes directly with ground teams**:

- Manage initiatives end-to-end: define the problem, set clear KPIs, execute pilots, measure outcomes, and scale successful solutions
- Utilise SQL and Python to analyze data, uncover bottlenecks, track performance, and guide decisions
- Drive both short-term problem solving and longer-term improvements, including inventory placement strategies, warehouse layout redesign, manpower planning, productivity initiatives, network design optimization, and automation pilots
- ** Lead high-priority projects**such as new site launches, process redesigns, automation deployments, and cost-reduction programs
- Collaborate with cross-functional teams (engineering, procurement, finance, safety) to ensure improvements align with broader business needs
- Document and codify proven practices into playbooks and SOPs, and drive their adoption across markets

**Requirements**:

- Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or related field.
- Willing and able to travel extensively across Southeast Asia, including extended stays in overseas markets.
- Minimum 3 years of hands-on experience in fulfillment, logistics, supply chain, or a dynamic environment
- Strong analytical skills; comfortable using SQL and Python to work with data and generate insights
- Practical problem solver who can lead changes directly on the warehouse floor and work closely with ground teams
- Proven ability to run projects end-to-end and align stakeholders across teams.
- Clear communicator, able to work effectively with both frontline staff and senior leaders

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