Fulfilled-by-Shopee Seller Management Specialist

2 days ago

Singapore SHOPEE SINGAPORE PRIVATE LIMITED Full time $60,000 - $80,000 per year

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee's buyers with a wide variety of product listings at the best prices.

About the Team:

Join Shopee's Fulfilled-by-Shopee (FBS) team as a Seller Management Specialist, where you will be the go-to person for a portfolio of sellers. You'll resolve daily operational issues, keep sellers engaged post-onboarding, and work with internal teams to ensure smooth operations and continuous growth. This role is dynamic, hands-on, and critical to making FBS a success.

Job Description:

  • Be the primary liaison for FBS sellers, handling high volumes of queries and escalations quickly and accurately
  • Manage seller relationships to drive retention, stock availability, and order growth
  • Troubleshoot operational issues by working closely with Operations, Finance, Product, and Relationship Managers
  • Track performance data, analyse trends, and provide actionable insights
  • Adapt to process changes and suggest improvements to streamline operational workflows
  • Stay organised and on top of multiple chats, cases, and follow-ups daily

Requirements:

  • Bachelor's degree in any field;
  • We welcome candidates who have graduated/are graduating and are available to commence as soon as possible
  • Strong communicator with proven client management skills, even in tough situations.
  • Highly organised, detail oriented, and comfortable handling large case volumes.
  • Proficient in Excel and confident working with data.
  • Fast learner, adaptable, and comfortable with operational processes.
  • Collaborative team player who works well across functions.
  • Experience in e-commerce, operations, account management, or customer success is a plus.

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