Fulfilled-by-shopee Onboarding

2 weeks ago

Singapore Shopee Full time

Department Business Development and Partnerships
- LevelEntry Level
- LocationSingapore

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

**About the Team**:

- We are looking for a driven and passionate individual to join the Fulfilled-by-Shopee (FBS) Business Development team. As an Onboarding & Initiatives Associate / Senior Associate, you will play a key role in accelerating the growth of Shopee’s warehousing and fulfilment business.
- You will take ownership of the end-to-end onboarding process—from seller pitching and contract signing to coordinating with cross-functional teams for smooth operational roll-out. You’ll also lead strategic initiatives, such as managing key partners under the Shopee-Certified Enablers Programme, and work to improve partner success.
- Drive and manage the end-to-end onboarding journey for sellers joining Fulfilled-by-Shopee, including direct client engagement
- Collaborate with cross-functional local teams to identify and capitalise on new seller acquisition and onboarding opportunities
- Design and implement internal processes to optimise onboarding workflows and maximise conversion ratesPartner with internal stakeholders—such as Relationship Managers, Warehouse Operations, Finance, and Legal—to ensure a seamless onboarding experience and resolve any operational bottlenecks
- Oversee and grow Shopee-Certified Enablers by monitoring and improving their operational and commercial performance

**Requirements**:

- Bachelor’s Degree in any related field
- Fresh graduates are welcomed
- Comfortable in a dynamic and collaborative environment with multiple internal and external stakeholders
- Strong communication and interpersonal skills; prior experience working cross-functionally is a plus
- Analytical and innovative problem-solver with a strong ability to design and implement practical solutions
- Excellent project management and process optimisation skills, with a keen eye for detail
- Previous experience in e-commerce, fulfilment, logistics, or sales is a strong advantage

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