
Trade Floor Site Support Engineer
2 weeks ago
Provide onsite technical support to trade floor. This includes but not limited to
PC/monitors hardware, IPC Dealer boards, Microsoft Operating System, Office Suite, in
devices, Collaboration tools such as MS Lync and Reuters Messaging, Market Data related
products and Desktop Video Conferencing system.
- Remediate and track all vulnerability threat for trade floor devices.
- Provide desktop support for business’ technology contingency needs and support traders’
business continuity plan.
- Handle technology related inventory management activities.
- Act as point of contact for infrastructure requests/projects for Business (eg. internal
restack, deployment, etc) and vendors for problem resolution on systems.
- Coordinate with other IT disciplines (Networks, Distributed Computing, Customer Services
Center, Messaging, etc) for service delivery where applicable.
- Escalate errors/queries reported by users to Technology functional teams if unable to
resolve the case in a timely manner.
- Own and update documentation for all technical support processes.
Schedule:
- Day shift
-
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