Trade Floor Site Support Engineer

2 weeks ago


Singapore Rapsys Technologies Full time

Provide onsite technical support to trade floor. This includes but not limited to

PC/monitors hardware, IPC Dealer boards, Microsoft Operating System, Office Suite, in

devices, Collaboration tools such as MS Lync and Reuters Messaging, Market Data related
products and Desktop Video Conferencing system.
- Remediate and track all vulnerability threat for trade floor devices.
- Provide desktop support for business’ technology contingency needs and support traders’

business continuity plan.
- Handle technology related inventory management activities.
- Act as point of contact for infrastructure requests/projects for Business (eg. internal

restack, deployment, etc) and vendors for problem resolution on systems.
- Coordinate with other IT disciplines (Networks, Distributed Computing, Customer Services

Center, Messaging, etc) for service delivery where applicable.
- Escalate errors/queries reported by users to Technology functional teams if unable to

resolve the case in a timely manner.
- Own and update documentation for all technical support processes.

Schedule:

- Day shift



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