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Trading Floor Desktop Support Engineer

4 weeks ago

Singapore PLOY ASIA PTE. LTD. Full time
Roles & Responsibilities

Position Overview:

We are looking for an experienced and dependable Trading Floor Desktop Support Engineer to deliver prompt and expert technical support to our trading teams. This is a high-pressure, high-visibility position that demands top-tier technical expertise, a composed approach under stress, and a strong grasp of the trading environment. As the primary point of contact for all trading-related technology issues, the successful candidate will play a vital role in maintaining system uptime and minimizing disruptions to critical revenue-generating operations.

What's Being Offered:
  • Contract Duration: 6 to 12 months
  • Industry: Consulting Services
  • Location: Singapore
Core Responsibilities:
  • Provide day-to-day technical support in a fast-moving, high-volume, and diverse trading floor environment.
  • Maintain, support, and implement infrastructure solutions including desktop hardware, software, phone systems, and IPC turrets.
  • Deliver frontline support for both front and back office applications, including trading platforms and market data tools such as Bloomberg and Fidessa.
  • Work closely with Engineering and Application Support teams to resolve issues.
  • Support Citrix / VDI infrastructure and assist with the integration of new tools and technologies into the current environment.
  • Monitor desktop performance, offering recommendations for system improvements and increased efficiency.
  • Handle ongoing desktop maintenance and plan for future infrastructure needs across the region.
  • Manage and coordinate support with third-party vendors.
  • Collaborate with vendors to assess and propose emerging technologies.
  • Review and test patches and updates to determine their effectiveness in resolving desktop issues.
  • Provide support for firm-issued iPhones and iPads via Mobile Iron MDM.
  • Oversee onboarding and offboarding processes, ensuring all IT aspects are properly handled.
  • Maintain clear and up-to-date documentation for systems and procedures.
  • Support global initiatives and collaborate with cross-functional teams such as Facilities, Application Support, and Infrastructure.
  • Manage inventory including returns, repairs, and new hardware requests.
  • Handle Moves, Adds, and Changes (MAC) related to hardware, software, and workstation relocations.
  • Submit and assist with application packaging and production readiness certification.
  • Provide support for SCCM software deployments.
  • Rack and stack equipment in data centers as needed.
  • Maintain and support Active Directory services and Print Server infrastructure.
  • Assist with Business Continuity Planning setup, configuration, and testing.
  • Support firewall and proxy services.
  • Provide technical assistance for AV and conference room systems.
Required Qualifications & Skills:
  • Bachelor's degree in Information Technology or a related field.
  • Microsoft Windows certifications are highly desirable.
  • Minimum of 5 years of experience in an IT support role within the financial services sector.
  • Demonstrated ability to deliver high-level desktop support in large enterprise environments.
  • Strong understanding of client/server architecture and network infrastructure.
  • Excellent communication, interpersonal, and presentation skills.
  • Advanced troubleshooting and problem-solving capabilities.
  • Deep knowledge of Windows 10 and Office 365.
Technical Environment Includes:
  • Windows 10, macOS
  • IPC Turrets, Cisco VoIP Phones
  • HP Desktops, Lenovo Laptops
  • Citrix / VDI
  • iPhones / iPads
  • Multi-Function Printers (MFPs)
  • Active Directory, SCCM, MobileIron
  • Scripting knowledge is a bonus but not essential
Additional Notes:
  • Flexibility to work outside regular business hours, including weekends, as necessary.
Tell employers what skills you have

Mac
Bloomberg
Troubleshooting
Windows 10
Technical Assistance
Hardware
Citrix
Laptops
Inventory
Active Directory
Scripting
Information Technology
Application Support
VoIP
Financial Services
Technical Support