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Trading Floor Desktop Support Engineer

3 weeks ago

Singapore PLOY ASIA PTE. LTD. Full time

**Position Overview**:
**What’s Being Offered**:

- **Contract Duration**:6 to 12 months
- **Industry**:Consulting Services
- **Location**:Singapore

**Core Responsibilities**:

- Provide day-to-day technical support in a fast-moving, high-volume, and diverse trading floor environment.
- Maintain, support, and implement infrastructure solutions including desktop hardware, software, phone systems, and IPC turrets.
- Work closely with Engineering and Application Support teams to resolve issues.
- Support Citrix / VDI infrastructure and assist with the integration of new tools and technologies into the current environment.
- Monitor desktop performance, offering recommendations for system improvements and increased efficiency.
- Handle ongoing desktop maintenance and plan for future infrastructure needs across the region.
- Manage and coordinate support with third-party vendors.
- Collaborate with vendors to assess and propose emerging technologies.
- Review and test patches and updates to determine their effectiveness in resolving desktop issues.
- Provide support for firm-issued iPhones and iPads via Mobile Iron MDM.
- Oversee onboarding and offboarding processes, ensuring all IT aspects are properly handled.
- Maintain clear and up-to-date documentation for systems and procedures.
- Support global initiatives and collaborate with cross-functional teams such as Facilities, Application Support, and Infrastructure.
- Manage inventory including returns, repairs, and new hardware requests.
- Handle Moves, Adds, and Changes (MAC) related to hardware, software, and workstation relocations.
- Provide support for SCCM software deployments.
- Rack and stack equipment in data centers as needed.
- Maintain and support Active Directory services and Print Server infrastructure.
- Assist with Business Continuity Planning setup, configuration, and testing.
- Support firewall and proxy services.
- Provide technical assistance for AV and conference room systems.

**Required Qualifications & Skills**:

- Bachelor's degree in Information Technology or a related field.
- Microsoft Windows certifications are highly desirable.
- Minimum of 5 years of experience in an IT support role within the financial services sector.
- Demonstrated ability to deliver high-level desktop support in large enterprise environments.
- Strong understanding of client/server architecture and network infrastructure.
- Excellent communication, interpersonal, and presentation skills.
- Advanced troubleshooting and problem-solving capabilities.
- Deep knowledge of Windows 10 and Office 365.

**Technical Environment Includes**:

- Windows 10, macOS
- IPC Turrets, Cisco VoIP Phones
- HP Desktops, Lenovo Laptops
- Citrix / VDI
- iPhones / iPads
- Multi-Function Printers (MFPs)
- Active Directory, SCCM, MobileIron
- Scripting knowledge is a bonus but not essential

**Additional Notes**:

- Flexibility to work outside regular business hours, including weekends, as necessary.