Deskside Support Engineer

1 week ago

Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

**Key Responsibilities**:

- Provide Level 1 and 2 deskside and remote support to end users, including front office, middle office, and back office staff.
- Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, mobile devices, and collaboration tools.
- Support the Windows OS, Microsoft 365, Active Directory, remote access tools (VPN/Citrix), and market data platforms (Bloomberg, Reuters, Eikon, etc.).
- Provide hands-on support for trading floor setups, including support for Bloomberg terminals, market data feeds, and voice systems.
- Maintain and update IT asset inventory; ensure compliance with security and audit standards.
- Document issue resolutions and maintain knowledge base articles for continuous improvement.
- Participate in after-hours support, including planned maintenance, emergency troubleshooting, or on-call rotation (if required).

**Requirements**:

- Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field.
- 5 - 7 years of experience in Desktop Support or IT End User Services, preferably in a financial services or trading environment.
- Solid understanding of:
Windows 10/11 and Microsoft Office 365 Suite
Active Directory, Exchange, SCCM/Intune
Networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
Mobile device management (iOS/Android)
- Familiarity with ITIL processes and ticketing systems (ServiceNow, Remedy, etc.).
- Excellent problem-solving and communication skills.

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