Front Office Trading Floor Support Engineer

2 days ago

Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

To be part of the team to provide Application support services. To act as the local contact point on all IT related matters. On rotation basis, provide morning support and late evening support whenever deemed necessary by the Company. The successful applicant will have strong proven hands-on work experience in the following technicalities mentioned as part of the activities to be performed.

**Requirements**:

- To perform health check & provide Trade floor support on FO IT Trading systems in Cash Equities, Fixed Income, Equity derivative and Wealth management space.
- Provide L1 & L2 support in a high pressure trading floor incidents with customer focus.
- Raise trading floor incidences & issues, reproduce scenarios, UAT, incident closure follow-ups. Tracking resolution of bug fixes and enhancements in project working meetings.
- Co-ordinate with global front office IT trading support for common issues & learn and share flows, requirement gathering for IT across Cash Equity, Derivative & Fixed Income.
- Ensure checks in morning & post every releases. On boarding of new trader profiles setup
- SGX coordination for incidents, BCP, IWT and other mandatory changes & annual exercise.
- Coordination with Global teams for changes, bug fixes and releases.
- SGX coordination for BCP, IWT, Reach 2.0 and incidents.

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