Client Support Specialist

5 days ago

Singapore INTELLISEARCH OUTSOURCING PTE. LTD. Full time

**Job Summary**:
**Key Responsibilities**:

- Assist clients in understanding visa requirements, eligibility criteria, and timelines.
- Ensure accuracy and completeness of client documentation before submission.
- Schedule and coordinate client appointments with embassies, consulates, or visa centers.
- Liaise with internal processing teams and third-party service providers as required.
- Maintain updated knowledge of immigration policies, procedures, and regulation changes.
- Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
- Maintain and update CRM or case management systems accurately.

**Requirements**:

- Bachelor’s degree in any discipline.
- 1-3 years of experience in immigration, client servicing, or administrative roles.
- Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
- Excellent communication skills
- Strong attention to detail and organizational skills.
- Ability to manage multiple cases and prioritize effectively.
- Customer-centric approach with a problem-solving mindset.
- Proficiency in MS Office and CRM tools.

**Preferred Qualifications**:

- Experience working in an immigration consultancy or law firm.
- Knowledge of online visa platforms like IRCC (Canada), CEAC (US), and ICA (Singapore).

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