Client Support Specialist

**About fit - bloc**

fit - bloc is Singapore’s largest hybrid indoor fitness and rock climbing facility, centered around fulfilling all your fitness and lifestyle needs. We aim to enrich our #fitblocfam with an all-encompassing experience - building bonds, encouraging growth, and inspiring strength.

As a company, we function as a small, tight-knit team that is passionate about what we do and committed to the people we serve. We’re constantly innovating, anticipating new changes, and growing together as a team. At the same time, we’re always on the lookout for motivated individuals who are service-oriented, eager to learn, and have the desire to thrive in a dynamic, fast-paced environment.

fit - bloc is the brainchild of a wider enterprise that houses a multitude of other fitness chains and concepts. Join us to experience endless learning and exciting development opportunities, both within fit - bloc, and across other concepts within the group.

If you have a passion for fitness, people, and growth — we'd love to hear from you

**About the role**

Join us as a Client Support Specialist and take charge of creating the best experience possible for our #fitblocfam. If you are charismatic, energetic, and detail-oriented, this is the perfect role for you.

**Your key responsibilities include**:
**Customer Service**
- Executing front desk operations and managing backend clientele, membership, and subscription matters
- Assist with acquiring leads and maintaining membership channels, particularly through establishing partnerships with schools and other external stakeholders
- Implementing consistent customer service standards and communication protocols across all front-facing crew members
- Familiarise yourself with our community and provide exceptional customer service to our clients, providing support to our members regarding membership queries, bookings, and retail purchases

**People Management**
- Work closely with HR to oversee, monitor, and eventually manage the front-desk operations team, ensuring that all crew members perform up to task in maintaining the highest service standards
- Training new crew members

**Operations**
- Manage internal operations within the gym, including but not limited to the upkeep the cleanliness of gym facilities

**As you grow in the role, expect to**:

- Independently leading your own team of Customer Service Specialists and all front-facing crew members, bridging the communications between the crew and upper management
- Taking charge of establishing and maintaining stringent customer service protocols and customer-facing communications that are in line with the brand’s objectives
- Heading internal operations within the gym, proposing actionable solutions and new alternatives to existing processes relating to client management

**We’re looking for team players with**:

- Excellent communication and interpersonal skills
- The ability to manage and resolve conflicts among clients, and provide appropriate solutions to the situation at hand
- Prior experience in customer service or personal relations would be an added advantage

**While at fit - bloc, you can look forward to**:

- Working with a passionate, tight-knit team in a dynamic, fast-paced environment
- Taking full ownership of your work and seeing your ideas come to life
- Experiencing constant development and opportunities — you’ll never stop learning and growing