Senior Administrative Executive
1 week ago
**Responsibilities**:
Working closely with both Local faculty team and Overseas University partners to ensure students are provided a good learning experience.
The Senior / Executive supports the Manager in overseeing the day-to-day operations of university programmes. Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards.
- Monitor and maintain an efficient and coordinated system to deliver the programmes.
- Oversee contracts, payments, billing, enrolment system set-up, students' passes validity and report checking.
- Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management.
- Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni.
- Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.
- Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
- Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).
**Requirements**:
- Degree with at least 3 years working experience
- Sound administrative skills.
- Ability to multi-task and maintain a high degree of work accuracy.
- Self-motivated, versatile, resourceful, and result-oriented
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