Rates- Trade Floor Application Support

Step into your next role as a key member of the Barclays Group Technology Service Management (GTSM) team. As a Rates

**Key Responsibilities**
- Monitor system performance and proactively resolve issues before they impact trading
- Collaborate with traders, developers, and infrastructure teams to troubleshoot and escalate incidents
- Maintain runbooks, documentation, and knowledge bases for supported systems
- Participate in incident management and post-mortem analysis to drive continuous improvement
- Ensure compliance with operational risk and regulatory requirements

To be successful in the role, you must have

**Essential skills/Basic Qualifications**:

- Bachelor’s degree in computer science, Engineering, or related field
- Strong understanding of trade lifecycle and front-office workflows
- Proficiency in scripting (Python, Shell, or PowerShell) and SQL
- Familiarity with market data feeds, FIX protocol, and messaging systems (e.g., Kafka, MQ, Solace)
- Experience with Linux/windows systems and basic networking concepts
- Strong understanding and Knowledge on Support tools - e.g. monitoring (Geneos ITRS,Nagios) ,scheduling (Autosys, IWS), Service management (Servicefirst)

**Desired skills/Preferred Qualifications**
- Exposure to vendor platforms like Bloomberg/Reuters, Broadway/Tradeweb
- Knowledge of DevOps tools (e.g. Jenkins, Git, Ansible)
- Strong communication skills and ability to work under pressure in a fast-paced environment

This role is based in Singapore.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

**Purpose of the role**

To provide frontline support and useful resources to departments and colleagues across the bank with everyday IT problems, issues and requests.

**Accountabilities**
- Development of reports and dashboards to visualise and communicate key findings and recommendations for improvement to team leads and relevant stakeholders.
- Management of user requests including password resets, software installation, access provisioning and equipment troubleshooting.
- Collection and maintenance of incidents, requests and resolutions to access trends, identify common issues, track services metrics.
- Maintenance of a knowledge base containing documentation of resolved cases for future reference and self-service opportunities.
- Execution of assessments to establish the severity and urgency of reported issues to support the prioritisation process.

**Analyst Expectations**
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Serv