Guest Experience Ambassador

1 week ago

Singapore MARINA PROPERTIES PRIVATE LIMITED Full time

**At Pontiac Land, our Human Capital Vision is**:

- Each individual valued, respected and contributing. _
- Each team cohesive, learning and aligned. _
- Each leader serving, coaching and modelling excellence.**Exciting benefits and opportunities await talents who join us We seek to offer the following**:

- A nurturing and team-based culture, with structured training and career development opportunities
- Comprehensive medical coverage, health and wellness programmes and Flexible Benefits for customized suite of benefits
- Unique schemes and benefits and inclusive of employee rates at our hotels and retail mall, subsidized lunch, birthday leave, examination leave and volunteer leave.

**Responsibilities**:

- Extend a warm welcome to tenants/guests and assist with vehicle doors and offer help with large/bulky items
- Offer personalized attention to VIP guests during their arrival and departure to ensure a seamless experience
- Work closely with the Concierge to provide accurate directions and promptly answer guest inquiries
- Collaborate closely with the relevant departments to ensure the lobby and driveway are consistently well-maintained and presentable
- Actively seek feedback from tenants/guests to address any concerns, ensuring their satisfaction
- Maintain up-to-date knowledge of the Group's residences, properties, facilities, and surrounding areas
- Any other ad-hoc tasks may be assigned

**Key Requirements**
- Prior working experience in a similar capacity would be advantageous
- Good command of English and a local language (spoken and written)
- Possess guest oriented and service oriented skills
- Tactful with cheerful personality
- Well groomed and neat disposition
- Able to work well independently as well as in a team

**Working hours & Location**
- Nearest MRT station: Promenade Station (CC4/DT15)
- Working hours: Mondays to Fridays, 8AM to 6PM

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