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Guest Experience Ambassador

3 weeks ago

Singapore beBeeAmbassador Full time $4,000 - $6,000
Guest Experience Ambassador

  • Key Responsibilities:
  • Greet guests promptly as they arrive at the restaurant, ensuring a warm welcome and positive experience.
  • Manage reservations efficiently through various communication channels, balancing guest expectations with operational needs.
  • Collaborate with Managers to plan seating arrangements for each service, optimizing table layouts and guest flow.
  • Ensure menus are updated according to service times and presented in an attractive manner, aligning with our hospitality standards.
  • Personalize guest interactions by addressing them by name, acknowledging special occasions, and sharing relevant information with colleagues to deliver exceptional experiences.
  • Stay informed about product knowledge and seasonal offerings, providing accurate and helpful responses to guests' queries.

  • We're looking for people who:
  • Demonstrate a passion for delivering exceptional guest experiences, going above and beyond to make a difference.
  • Embody kindness, empathy, and professionalism, upholding high standards of customer service.
  • Take ownership of their work, drive solutions, and consistently strive for excellence.
  • Embrace lifelong learning, staying curious and open to new ideas and opportunities.

What We Offer

At [Company Name], we believe in investing in our team members so they can thrive. Our comprehensive benefits package includes:

  • TLBG Partnership Programme (a monthly sales incentive)
  • Medical and insurance coverage
  • Employee dining discounts across our venues
  • Celebrations for key milestones
  • One month sabbaticals for long-service individuals