
Guest Experience Ambassador
2 weeks ago
**Job Title:** Guest Experience Ambassador
About the Role:We are seeking a skilled and charismatic individual to join our team as a Guest Experience Ambassador. As a key member of our front-of-house staff, you will be responsible for ensuring that every guest feels welcome, informed, and cared for throughout their stay.
About You:- You have excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
- You are highly organized and able to multitask with ease, managing multiple priorities and deadlines in a fast-paced environment.
- You possess a high level of emotional intelligence, empathy, and conflict resolution skills, allowing you to handle complex guest requests and concerns effectively.
- Assist guests with information and arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worship, and other services.
- Maintain accurate records of all arrangements made and ensure seamless communication with guests and internal stakeholders.
- Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel, providing clear and concise instructions.
- Stay up-to-date on current information and materials regarding hotel facilities and services, as well as local restaurants and attractions, to provide expert recommendations to guests.
- Process and notify guests of incoming deliveries, packages, mail, messages, and facsimiles, ensuring prompt attention to guest needs.
- Collaborate with colleagues to develop and implement innovative strategies to enhance the overall guest experience.
We offer a competitive salary and benefits package, including opportunities for professional growth and development, as well as a dynamic and supportive work environment.
How to Deliver:Tell it like it is - Authentic, honest, you mean it, sincere, true. Have fun and make friends - fun, energetic, whimsical, upbeat,
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