Guest Experience Ambassador

2 weeks ago


Singapore beBeeAmbassador Full time $3,000 - $4,500

**Job Title:** Guest Experience Ambassador

About the Role:

We are seeking a skilled and charismatic individual to join our team as a Guest Experience Ambassador. As a key member of our front-of-house staff, you will be responsible for ensuring that every guest feels welcome, informed, and cared for throughout their stay.

About You:
  • You have excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
  • You are highly organized and able to multitask with ease, managing multiple priorities and deadlines in a fast-paced environment.
  • You possess a high level of emotional intelligence, empathy, and conflict resolution skills, allowing you to handle complex guest requests and concerns effectively.
Responsibilities:
  1. Assist guests with information and arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worship, and other services.
  2. Maintain accurate records of all arrangements made and ensure seamless communication with guests and internal stakeholders.
  3. Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel, providing clear and concise instructions.
  4. Stay up-to-date on current information and materials regarding hotel facilities and services, as well as local restaurants and attractions, to provide expert recommendations to guests.
  5. Process and notify guests of incoming deliveries, packages, mail, messages, and facsimiles, ensuring prompt attention to guest needs.
  6. Collaborate with colleagues to develop and implement innovative strategies to enhance the overall guest experience.
Benefits:

We offer a competitive salary and benefits package, including opportunities for professional growth and development, as well as a dynamic and supportive work environment.

How to Deliver:

Tell it like it is - Authentic, honest, you mean it, sincere, true. Have fun and make friends - fun, energetic, whimsical, upbeat,



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