Ambassador for Exceptional Guest Experience

7 hours ago

Singapore beBeeCustomerService Full time $4,000 - $6,000

Job Title: Customer Service Ambassador

About the Role

We are seeking a highly skilled and customer-focused professional to deliver exceptional service to our guests. As a Customer Service Ambassador, you will be responsible for ensuring that our guests have an unforgettable experience.

Key Responsibilities
  • Provide excellent and delightful service to guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up.
  • Conduct guided familiarization tours for guests.
  • Introduce programs to potential Paiza players.
  • Proactively identify potential gaming patrons and work with the Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons.
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders on guests' feedback and with the objective to enhance the service standards for guests.
  • Assist with the execution of Special Events and Promotions.
Requirements
  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders.
  • Prior experience in a Hospitality or Customer Service role preferred.
Competencies
  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Proficient in Microsoft Windows, Word and Excel.
  • Able to work on rotating shifts, public holidays and weekends.
About Us

We are committed to providing our guests with an unparalleled level of service and ensuring that they have an unforgettable experience at our establishment. If you are a motivated and customer-centric individual who shares our vision, we would love to hear from you.

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