Network Operations Analyst

4 days ago

Singapore LION & ELEPHANTS CONSULTANCY PTE. LTD. Full time

**Position: Network Operations Analyst (Level 2)**

**Location: Singapore**

**Experience Required: 3-7 years**

**Salary Range: SGD 6,000 - 8,000/month**

**Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)**

**About the Role**:
We are seeking a highly skilled and motivated **Network Operations Analyst (L2)**to join our

Infrastructure Network Operations team. In this role, you will be responsible for providing Level 2 support across a wide range of network technologies. You will be an essential part of business continuity and recovery (BRP) planning and execution, incident management, and second-level problem determination.

The environment covers LAN, MAN, WAN, RLAN, DIA, Wireless, Proxy, Firewall, Load Balancer, and Optical solutions.

**Key Responsibilities**:

- Provide Level 2 network operations support in a complex enterprise environment.
- Manage and resolve network incidents and service requests in accordance with SLAs.
- Participate in BRP/BCP activities to ensure network resilience and recovery.
- Troubleshoot issues across routers, switches, WIFI, firewalls, proxies, and voice systems.
- Work collaboratively with internal teams, vendors, and service providers.
- Execute diagnostics using tools like SolarWinds, Thousand Eyes, and Blackbird.
- Manage incidents via ITSM systems; support change and problem management processes.
- Ensure compliance with IT Risk & Compliance standards, CIA, BIA, CMDB, IAM policies.
- Maintain accurate documentation for systems, processes, and procedures.
- Support operations in environments with at least **1,000+ network devices**.

**Required Skills & Experience**:

- **Minimum 5 years**of hands-on experience in:

- Cisco Routing & Switching
- Palo Alto Firewalls
- Enterprise WIFI (Cisco/Meraki)
- Proxy and security appliances
- Strong understanding of:

- TCP/IP, DNS, DHCP, and other networking fundamentals
- Telecommunications connectivity and infrastructure
- Hands-on experience with:

- Palo Alto Firewalls
- SD-WAN (Cisco/Viptela)
- VMware NSX
- AudioCodes Team Voice System
- Cisco CUCM (Unified Communications)
- Proficient with diagnostic tools and monitoring platforms:

- SolarWinds, Thousand Eyes, Blackbird (or similar)
- Skilled in packet analysis/sniffer tools (Wireshark or similar).
- Experienced in ITSM processes:

- Incident, Change, Problem Management
- Exposure to:

- IT Risk & Compliance
- CIA, BIA, CMDB
- IAM and Governance frameworks
- Familiarity with **BCP/BRP exercises**and documentation

**Qualifications**:

- **Diploma or Degree**in Information Technology or related field
- **Mandatory**: Cisco Certified Network Associate ( **CCNA**) with at least 5 years of work experience
- **Preferred**: Cisco Certified Network Professional ( **CCNP**)

ITIL Foundation certification is an added advantage

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