Telephony Network Analyst

11 hours ago


Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

**JOB SUMMARY**

The Network Services Telephony Network Analyst position will be part of a team that provides day-to-day management, programming and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located throughout the world. The incumbent will be responsible for the daily operations and configuration of the CEC Voice Services infrastructure in support of Sales, Loyalty Care and Groups Sales and other consumers. This includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle SBC’s (formally Acme) and their respected peripherals. The individual will be involved in key activities from project lead, solution identification, deployment, operational readiness and post implementation support.

**REQUIREMENTS**
- Relevant qualification in Telecommunications or Data Networking
- 5+ years’ experience of technical support experience with ACD/PBX, adjuncts and interfaces in a multi-site call center environment
- Working knowledge of Avaya Call Management Systems, Session Manager, Communications Manager, Interaction Center, Workforce Optimization, One-X Agent and Central Management, System Manager (SMGR) highly desired.
- Working knowledge of various IVR technologies including Avaya, Nuance and carrier based offerings.
- Working knowledge of SIP & Session Border Controllers
- Exposure to and experience with Call Center as a Service (CCaaS) Cloud solutions.
- Strong communications skills with local/regional carriers to facilitate procurement of new services and the troubleshooting/restoration of existing services.
- Ability to review and analyze carrier billing formats to determine validity of monthly bills and to determine least cost carrier options.
- Experience in providing direction and performing responsibilities via influence (as opposed to line management authority).
- Proven success in introducing major change to process, procedure or training.
- Ability to participate in on-call rotation to support 24x7 business operations.
- Experience using MS Office (including Project and Visio) and SharePoint required.
- System-related professional certifications desired


  • Digital Project Lead

    2 weeks ago


    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Digital Project Lead – IT Infrastructure, Industrial Integration & Telephony (Pharma / Manufacturing)12 Months Contract Location: Tuas Up to $9,800 depending on experience Industry: Pharmaceutical Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile,...


  • Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    **Job Description Summary** Provides voice, network and infrastructure engineering support, including administration, operational, planning, design of network infrastructure and services. - Manage and provide technical support of Network and Voice Infrastructure and services covering Contact Center, Back-office Telephony - Capacity planning for managed...


  • Singapore CLPS TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    1. Good Knowledge on VMware. 2. Network and Architecture Protocols(TCP/IP, EIGRP, OSPF, RIP, BGP). 3. Ethernet and Gigabit Switching. 4. VPN Technologies (IPSEC, SSL). 5. Good knowledge of Cisco and Alcatel networking product. 6. Good knowledge of Alcatel IP Telephony System. 7. Good knowledge of data centre infrastructure and environmental...

  • IT Ops Asst Analyst

    2 days ago


    Singapore CONCENTRATE MANUFACTURING (SINGAPORE) PTE. LTD. Full time

    IT Operations Asst Analyst (contract) role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This role will be supporting the afternoon production shift: working hours from 3.45pm to 12.15am. This is a 6-month contract...


  • Singapore TRISOFT OUTSOURCING PTE. LTD. Full time

    **Security Network Analyst ($4500 - $5900 per month)**: **Do you have a passion for cybersecurity and a keen eye for detail? Are you looking for a challenging and rewarding career in a fast-paced environment? If so, then we want to hear from you!** We are looking for a talented Security Network Analyst to join our team and play a vital role in safeguarding...


  • Singapore NTT SINGAPORE PTE. LTD. Full time

    **Responsibilities** - Manage post implementation support issues i.e fault call tickets - Conduct post implementation review as part of quality process - Participate in regular operations review meetings, including operational issues, tickets review etc. - Conduct internal training as part of knowledge sharing - Prepare network/voice analysis reports,...


  • Singapore OPENSOURCE PTE. LTD. Full time

    Voice Network Engineer Roles & Responsibilities **Responsibilities**: Manage post implementation support issues i.e fault call tickets Conduct post implementation review as part of quality process Participate in regular operations review meetings, including operational issues, tickets review etc. Conduct internal training as part of knowledge...


  • Singapore OPENSOURCE PTE. LTD. Full time

    Voice Network Engineer Roles & Responsibilities **Responsibilities**: Manage post implementation support issues i.e fault call tickets Conduct post implementation review as part of quality process Participate in regular operations review meetings, including operational issues, tickets review etc. Conduct internal training as part of knowledge...


  • Singapore JAY SOFT TECHNOLOGY PTE. LTD. Full time

    **Responsibilities**: - Analyzing and monitoring network performance. - Providing network support and resolving connectivity issues. - Configuring hardware and software to optimize network communication. - Setting up LAN and WAN networks, as well as Voice Over IP and VTC devices. - Managing IP addresses and resolving conflicts. - Monitoring and maintaining...


  • Singapore LION & ELEPHANTS CONSULTANCY PTE. LTD. Full time

    **Position: Network Operations Analyst (Level 2)** **Location: Singapore** **Experience Required: 3-7 years** **Salary Range: SGD 6,000 - 8,000/month** **Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)** **About the Role**: We are seeking a highly skilled and motivated **Network Operations Analyst (L2)**to join...