IT Operations Analyst, Network Operations

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Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

This Analyst position is a highly technical hand-on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable for day-to-day operational work like troubleshooting and fixing network issues across all platforms. This work schedule involves early start or late start during the day in order to provide maximum coverage for Toronto morning and evening hours, as well as weekend coverage on a rotating basis within the team.  The work involves close coordination with the OSG/L1 and TR/L2 as a "one team approach" so overall work is delivered smoothly across the network operations.  Huddles, handover and take over of work and presenting monthly metrics and KPI's are all part of the role. 

As a strong technical leader with hands-on-keyboard skills, the ideal candidate in this role will possess the following skills and traits: 

Singapore Network  Analyst Key Job responsibilities:

• Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
• Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently
• Be dependable, innovative, accountable, passionate, transparent, and collaborative
• Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.

The right candidate for this role would be:

• An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position, but have the uncanny ability to quickly identify the problem and propose a solution to remediate
• Would be deep and wide in the platforms we desire and have tooling and script writing abilities
• Adept at analyzing network traces to find the root cause promptly

Experience

• - At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication)
• - Minimum 8+ years of solid hands-on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.
• - Experience supporting a large and complex network environment
• -Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
• - Flexible with on call & rotation and shift timing
• - Adequate knowledge and experience to support platforms like Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.

Fulfil Shared Accountabilities

• Support shift turnover process effectively.
• Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
• Ensure existing Automation tools are utilized by the team to the max.
• Explore new automation opportunities for any repeated tasks to reduce human touch.
• Explore opportunities to enhance existing Automation tools.
• Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
• Report on any new influx of repeated alerts/incidents to identify opportunities related to alert modification, etc. to reduce noise.
• Identify and report on gaps for process optimization.
• Proficient with Microsoft Office Suite of products (Word/Excel/PowerPoint/Outlook).
• Effective ticket queue management and prioritization.
• Assess impact and potential impact/risk and report to Sr management very promptly in a business language when significant issues occur
• Manage escalations with internal TD teams and 3rd party vendors
• Manage chronic, repeat and aging incidents with proper internal/external escalations.

NICE TO HAVE:

• VOIP related skills and experience
• Scripting / Automation skills using Python.
• Experience in developing Splunk / ITSI dashboards.
• ITIL certification
• Operations work environment experience (including break fix, new applications, incident and change management, etc.)
• Having reputed trade certifications for wireless and CCIE, Cloud, Management, firewall, load balancers and ITIL certifications are a definite asset to this position.
• Large Banking/Financial Industry experience would be a good to have.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
 

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.