Network Operations Center
5 days ago
- , initial diagnosis, ticketing, and prioritisation.
- Incident response (L1/L2): Troubleshoot per SLA, apply workarounds, escalate to engineering/providers, and drive closure with clear comms.
- Cross-border services: Support IPLC/IEPL, IP Transit, MPLS/VPN; coordinate maintenance windows, change execution, and rollback plans.
- Change & validation: Pre-checks, implementation checkpoints, PIV; keep rollback readiness and change hygiene.
- Performance & capacity: Track utilisation, produce weekly/monthly reports, and recommend tuning/expansion.
- Documentation: Maintain topology, SOP/runbooks, RCAs, and audit-ready ticket records.
- Shift coverage: Participate in rostered shift/on-call to meet priority incident needs.
- Education: Bachelor's in Telecommunications, Network Engineering, Electronics, Computer Science , or related.
- Experience: 2–4 years in NOC / network operations (L1/L2) within carrier or large enterprise environments, operating to SLAs.
- Networking: Working knowledge of IP/MPLS, BGP/OSPF, VLAN, QoS, ACL, NAT ; familiarity with OTN/DWDM/SDH is a plus.
- Tools: Hands-on with monitoring/ticketing (Zabbix/PRTG/SolarWinds, ServiceNow/Jira/Remedy), basic CLI, and Wireshark packet reads.
- Communication: Crisp incident notes, timely updates, and confident vendor/customer coordination.
- Language: English and Mandarin — Mandarin is required to liaise with China-based technical teams and review Mandarin technical/contract materials (business necessity).
- Eligibility: Legally able to work in Singapore; open to night/weekend shifts per roster.
- Certifications: CCNA/HCNA/CCNP/HCIP , ITIL Foundation , or equivalent.
- Exposure to MVNO/mobile platforms, large campus networks, or carrier-grade integrations.
- RCA writing, problem management, or change management experience.
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