Network Operations Analyst

4 days ago

Singapore LION & ELEPHANTS CONSULTANCY PTE. LTD. Full time $72,000 - $96,000 per year

Position: Network Operations Analyst (Level 2)

Location: Singapore

Experience Required: 3–7 years

Salary Range: SGD 6,000 – 8,000/month

Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)

About the Role

We are seeking a highly skilled and motivated Network Operations Analyst (L2) to join our

Infrastructure Network Operations team. In this role, you will be responsible for providing Level 2 support across a wide range of network technologies. You will be an essential part of business continuity and recovery (BRP) planning and execution, incident management, and second-level problem determination.

The environment covers LAN, MAN, WAN, RLAN, DIA, Wireless, Proxy, Firewall, Load Balancer, and Optical solutions.

Key Responsibilities

  • Provide Level 2 network operations support in a complex enterprise environment.

  • Manage and resolve network incidents and service requests in accordance with SLAs.

  • Participate in BRP/BCP activities to ensure network resilience and recovery.

  • Troubleshoot issues across routers, switches, WIFI, firewalls, proxies, and voice systems.

  • Work collaboratively with internal teams, vendors, and service providers.

  • Execute diagnostics using tools like SolarWinds, Thousand Eyes, and Blackbird.

  • Manage incidents via ITSM systems; support change and problem management processes.

  • Ensure compliance with IT Risk & Compliance standards, CIA, BIA, CMDB, IAM policies.

  • Maintain accurate documentation for systems, processes, and procedures.

  • Support operations in environments with at least 1,000+ network devices .

Required Skills & Experience

  • Minimum 5 years of hands-on experience in:

  • Cisco Routing & Switching

  • Palo Alto Firewalls

  • Enterprise WIFI (Cisco/Meraki)

  • Proxy and security appliances

  • Strong understanding of:

  • TCP/IP, DNS, DHCP, and other networking fundamentals

  • Telecommunications connectivity and infrastructure

  • Hands-on experience with:

  • Palo Alto Firewalls

  • SD-WAN (Cisco/Viptela)

  • VMware NSX

  • AudioCodes Team Voice System

  • Cisco CUCM (Unified Communications)

  • Proficient with diagnostic tools and monitoring platforms:

  • SolarWinds, Thousand Eyes, Blackbird (or similar)

  • Skilled in packet analysis/sniffer tools (Wireshark or similar).

  • Experienced in ITSM processes:

  • Incident, Change, Problem Management

  • Exposure to:

  • IT Risk & Compliance

  • CIA, BIA, CMDB

  • IAM and Governance frameworks

  • Familiarity with BCP/BRP exercises and documentation

Qualifications

  • Diploma or Degree in Information Technology or related field

  • Mandatory : Cisco Certified Network Associate ( CCNA ) with at least 5 years of work experience

  • Preferred : Cisco Certified Network Professional ( CCNP )

ITIL Foundation certification is an added advantage

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