Telephony Network Analyst

2 weeks ago

Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

**JOB SUMMARY**

The Network Services Telephony Network Analyst position will be part of a team that provides day-to-day management, programming and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located throughout the world. The incumbent will be responsible for the daily operations and configuration of the CEC Voice Services infrastructure in support of Sales, Loyalty Care and Groups Sales and other consumers. This includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle SBC’s (formally Acme) and their respected peripherals. The individual will be involved in key activities from project lead, solution identification, deployment, operational readiness and post implementation support.

**REQUIREMENTS**
- Relevant qualification in Telecommunications or Data Networking
- 5+ years’ experience of technical support experience with ACD/PBX, adjuncts and interfaces in a multi-site call center environment
- Working knowledge of Avaya Call Management Systems, Session Manager, Communications Manager, Interaction Center, Workforce Optimization, One-X Agent and Central Management, System Manager (SMGR) highly desired.
- Working knowledge of various IVR technologies including Avaya, Nuance and carrier based offerings.
- Working knowledge of SIP & Session Border Controllers
- Exposure to and experience with Call Center as a Service (CCaaS) Cloud solutions.
- Strong communications skills with local/regional carriers to facilitate procurement of new services and the troubleshooting/restoration of existing services.
- Ability to review and analyze carrier billing formats to determine validity of monthly bills and to determine least cost carrier options.
- Experience in providing direction and performing responsibilities via influence (as opposed to line management authority).
- Proven success in introducing major change to process, procedure or training.
- Ability to participate in on-call rotation to support 24x7 business operations.
- Experience using MS Office (including Project and Visio) and SharePoint required.
- System-related professional certifications desired

  • Voice & Network Operation, Engineer Voice & Network

    2 weeks ago

    Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    **Job Description Summary** Provides voice, network and infrastructure engineering support, including administration, operational, planning, design of network infrastructure and services. - Manage and provide technical support of Network and Voice Infrastructure and services covering Contact Center, Back-office Telephony - Capacity planning for managed...

  • IT Network Support Technician

    1 week ago

    Singapore FIBER REACH PTE. LTD. Full time

    Job Scope: - Response to customer reported fault and/or requested service through on site visit or remote programming/reftification - Carried out faulty items vertification before final RMA - Assist in projects such as project management, installation, integration, configuration, analysis of possible solution, preventive-maintenance and third party testing...

  • Voip Network Engineer

    1 week ago

    Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    Overall 4 years of experiences in the technical domain - Experience in managing or administrating Voice over IP solutions such as Cisco Unified Communications solutions and Teams Telephony solutions - Provide deployment and implementation services of Cisco Unified - Communications solutions including Cisco UCS, Unified - Provide support through installing,...

  • Voice Network Engineer

    1 week ago

    Singapore Rapsys Technologies Full time

    Responsibilities Manage post implementation support issues i.e fault call tickets Conduct post implementation review as part of quality process Participate in regular operations review meetings, including operational issues, tickets review etc. Conduct internal training as part of knowledge sharing Prepare network/voice analysis reports, including...

  • Voice Network Engineer

    6 days ago

    Singapore Rapsys Technologies Full time

    Job Description: Roles & Responsibilities **Responsibilities**: - Manage post implementation support issues i.e fault call tickets - Conduct post implementation review as part of quality process - Participate in regular operations review meetings, including operational issues, tickets review etc. - Conduct internal training as part of knowledge sharing -...

  • Network Analyst

    6 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our Client is a customer service center of the world's most famous hotel. The role of a Network Analyst is to responsible for the daily operations and configuration of their internal infrastructure in support of Sales. The individual will be involved in key activities from project lead, solution identification, deployment, operational readiness, and...

  • Pre-sales Consultant

    1 week ago

    Singapore CAREER CONNEX PRIVATE LIMITED Full time

    Industry: Global and Technology Industry Location: Central area Skills: Pre-Sales in Network Enterprise, Network Infrastructure Our client is an established Global Technology Integrator with strong presence across Asia, Middle East and Western Countries. We are assisting them in the search focusing on Pre-Sales handling Technology structure in Network...

  • Network Intelligence Analyst

    7 days ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and...

  • Junior Voice Network Engineer

    6 days ago

    Singapore Rapsys Technologies Full time

    Job Description: Roles & Responsibilities **Responsibilities**: - Manage post implementation support issues i.e fault call tickets - Conduct post implementation review as part of quality process - Participate in regular operations review meetings, including operational issues, tickets review etc. - Conduct internal training as part of knowledge sharing -...

  • Project Network Engineer

    1 week ago

    Singapore Primarius Search Consultancy Full time

    (Diploma / 2 - 3 years exp / MCSE) **Job description**: Responsible for handling B2B projects for IT infrastructure solutions. Maintaining all documentations involved and related to the projects. Providing Level 2 support for all networking issues for IT infrastructure on MS Exchange, Active Directory etc. Installing operating system software updates. To...