Current jobs related to Customer Service- Operations Representative - Ang Mo Kio - ADVANTEST (SINGAPORE) PTE. LTD.
-
Customer Service Representative
2 weeks ago
Ang Mo Kio, Singapore STMicroelectronics Full timePosition description **Posting title**: - Customer Service Representative (*Internal Mobility Only) **Regular/Temporary**: - Regular **Job description**: - Work Location : Ang Mo Kio BHQ Site, at 5A Serangoon North Avenue 5 Singapore 554574 Fulfilment of sales orders for multiple customers in Asia Pacific region. Daily job functions include: -...
-
Retail Representative
2 weeks ago
Ang Mo Kio, Singapore novita Full time**novita Retail Team is passionate about sharing our products knowledge and dedicated to providing exceptional customer service. We're now seeking 3 x experienced Retail Representatives to join our team and share their expertise with customers.** FULL Time/ Permanent Part Time Salary Package: Basic + Commissions + Incentives Basic Salary Up to $2,000 +...
-
Customer Service Executive
1 week ago
Ang Mo Kio, Singapore Summit Talent Full timeWe are looking for a patient, caring, and professional Customer Service Executive to join the dental healthcare team. You will be stationed at a dental client location, ensuring a positive patient experience, offering guidance and supporting patients throughout their visit. **Responsibilities**: - Greet and assist patients with a warm, professional...
-
Customer Service Officer
7 days ago
Ang Mo Kio, Singapore PURICARE SOLUTIONS PTE. LTD. Full time**Customer Service Officer** **(Position 1)** **Responsibilities** - Support on all technical, operations, and logistic matters - Handle and liaise incoming shipment - Prepare quotation/Delivery order - Update daily jobs on CRM system - Follow up with Customer on site situation/installation date/demo/training - Coordinate on all site installation/delivery...
-
Customer Service Officer
7 days ago
Ang Mo Kio, Singapore Straits Printers Full timeStraits Printers is looking for a service-oriented Customer Service Officer to join our printing company. Since 1953, we have been providing our clients with quality printed materials alongside excellent customer service. As a Customer Service Officer, you will be helping our clients with their printing needs, answering any questions that they may have....
-
Customer Service Admin
1 week ago
Ang Mo Kio, Singapore BIKECHOICE PTE. LTD. Full time**About the Company** Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite. **Mission & Vision: Driving Progress** -...
-
Customer Service Specialist
2 weeks ago
Ang Mo Kio, Singapore CLICKGAMING PTE. LTD. Full timeThe Customer Service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast paced environment as such. Unlike other companies customer service, our customer service team plays a huge part in our...
-
Customer Service Assistant
1 week ago
Ang Mo Kio, Singapore BIKECHOICE PTE. LTD. Full time**About the Company** Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite. **Mission & Vision: Driving Progress** - Mission: Redefine car buying, nurturing long-term...
-
Retail Representative
1 week ago
Ang Mo Kio, Singapore novita Full time**novita Retail Team is passionate about sharing our products knowledge and dedicated to providing exceptional customer service. We're now seeking 5 x experienced Retail Representatives to join our team and share their expertise with customers.** FULL Time/ Permanent Part Time Salary Package: Basic + Commissions + Incentives Basic Salary: $2,000 to $2,600 +...
-
Customer Service Officer
2 weeks ago
Ang Mo Kio, Singapore HARWIN ASIA PTE. LTD. Full time2 years exp **Roles & Responsibilities** DUTIES AND RESPONSIBILITIES The successful applicant will carry out the following duties and responsibilities: - Handle a large volume of incoming Sales orders and Purchase orders - Quickly detect and analyse each customer’s needs in order to assist them - Offer accurate and appropriate advice to each customer...
Customer Service- Operations Representative
2 weeks ago
2 years exp
**Roles & Responsibilities**
The primary role of the Customer Service Operations Representative (CSR) at Internal Processing Center (IPC) is to provide centralized order entry processing and back-office support to Sales Administration (SADM) teams globally. The order booking and placement of order with outsourced manufacturer must be completed timely and accurately within turnaround time while maintaining financial integrity & business controls.
**Job Duties and Responsibilities**:
- Check and ensure order packages pass Order Acceptance policy and is compliant with Advantest approval matrixes, policies and guidelines. Perform validation to ensure all required documents & approvals are in place. Missing, incomplete documentations and non-compliance issues are surfaced and clarified with order owner (Customer Admin) for timely resolution.
- Complete the transaction in Oracle adhering to procedures in accordance with different order types (Trade, Prebuild, Demo/Fixed Asset resale, Credit & Rebill etc), revenue recognition coding, payment term, tax, factory warehouse, invoicing and customer acceptance timing. All clean orders are to be booked accurately within 1 workday turnaround time.
- Collaborate with Oracle superuser, Functional Process Engineer and Knowledge Engineers to manage and resolve Oracle and configuration issues during order processing.
- Engage Credit Analyst to review orders placed on Credit Check Hold due to customer credit profile and status at the point of order booking.
- Timely creation of CM PO to Outsourced Manufacturer for trade and demo/internal order.
- Complete documentation timely in both Oracle attachment and eFile archiving for orders processed.
- Work on Operational and SOX Control reports weekly to identify gaps of non-compliance with financial and audit requirement for corrective action.
- Stay current with Advantest approval matrixes, policies, processes, guidelines, principles and standards.
- Improve shipment execution lead-time to orders managed by America SADM team by providing shipping documents to Factory Order Management (FOM) for shipment arrangement to customers.
- Support all month-end order booking and activities including month-end falls on some of the Public Holidays.
- Share the workload and assist other team members when the work volume is high.
- Participate in ad-hoc projects and assignments for the improvement of operational efficiency.
**Job Requirements**:
- Bachelor’s Degree in Business, Accounting or Finance (or equivalent area of study)
- minimum 2 years of related work experience in order management or Sales Administration
- Oracle experience, preferably in order management
- Ability to think from a global viewpoint and big-picture mindset
- Demonstrated integrity, maturity, professionalism, high-value trait
- Effective communication skills, both verbal and written
- Good team player with ability to work well within the team and with cross-functional team members globally
- Meticulous, thorough and pay attention to details
- Desire to learn and build an impeccable standard of excellence
- Ability to deliver high standard quality work and meet tight turnaround time expectation
- Good attendance record, self-disciplined in time management and flexible in supporting business partners around the globe
- Requirement to work during some of the holidays in Singapore to support global operations (Taiwan, China, Korea, Japan, Europe, USA). Replacement leave in lieu will be compensated
ADVANTEST (SINGAPORE) PTE. LTD.
