Customer Care Representative

4 days ago

Ang Mo Kio New Town, Singapore Daikin Airconditioning (Singapore) Pte. Ltd. Full time $30,000 - $40,000 per year

Responsibilities:


• Respond to customer inquiries and requests via phone, email, and live chat.

• Provide accurate and comprehensive information regarding products, services, policies, and procedures.

• Address customer complaints, concerns, and issues with empathy and professionalism.

• Analyze customer concerns and determine the best course of action for resolution.

• Collaborate with relevant departments to escalate and resolve complex issues.

• Follow established protocols and guidelines to ensure consistent service quality.

• Maintain detailed and accurate records of customer interactions and transactions.

• Document solutions, actions taken, and any follow-up required for each customer case.

• Stay up-to-date with the company's products, services, and updates.

• Strive to exceed customer expectations by providing outstanding service.

• Assist colleagues when needed to ensure a cohesive and efficient customer service experience.

• Follow company policies and procedures to ensure consistent and compliant service delivery.

• Adhere to data privacy and security guidelines when handling customer information.

Requirements:

  • Minimum GCE 'O' level
  • Possess good communication skills and positive attitude
  • Ability to handle pressure and tight deadlines
  • Computer literate, knowledge in Microsoft applications is a must
  • Customer Oriented
  • Able to communicate with Mandarin-speaking customers
  • Relevant call centre/customer service/retail experience preferred, entry-level candidates are welcome to apply

*This is a renewable contract position (4 months/ 1 year).

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