Customer Service Officer

2 days ago

Ang Mo Kio, Singapore HARWIN ASIA PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

DUTIES AND RESPONSIBILITIES

The successful applicant will carry out the following duties and responsibilities:

- Handle a large volume of incoming Sales orders and Purchase orders
- Quickly detect and analyse each customer’s needs in order to assist them
- Offer accurate and appropriate advice to each customer based on their needs
- Confidently and calmly handle complaints by empathising, and eventually following up to ensure customer satisfaction
- Maintain accurate and neat records of calls answered
- Handle each customer call in accordance to communication policies, guidelines and procedures
- Liaise with Logistic Company ,monitor Inbound and outbound shipment

**REQUIREMENTS**:
The successful applicant will have the following experience and skills:
A minimum years’ experience in a similar role providing customer service

A proven record of meeting and exceeding customer service expectations

Stellar spoken and written communication ability

Experience using a CRM system such as salesforce, and the ability to interpret the results

The ability to adapt the service style to the different types of customer interactions

Capacity to multi-task and prioritize the tasks at hand

No information added.

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