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S - Customer Service Officer (Enrichment Centre)

3 weeks ago

Ang Mo Kio, Singapore AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

**Customer Service Officer**

Working Days & Hours: 5 days (included weekend)

Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)

Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)

1 weekday off; 1 rest day

+/- 2-hour meeting per week

Working Location: Ang Mo Kio, Parkway Parade and Punggol Plaza (currently need to fill up these 3 centres)

Salary Range: $2,300 - $2,600

**JOB RESPONSIBILITIES**

Sales and Customer Service
- Explain our courses, education philosophy and pedagogy to potential customers
- Promote TWC programmes to potential and existing customers
- Build relationships with our customers
- Perform and manage sales transaction effectively and promptly

**Administrative Duties**
- Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
- Responsible for center's inventory and simple logistics
- Other administrative and ad hoc duties, e.g. filing documents

**Job Requirements**
- Have minimum GCE 'A' levels or Diploma qualifications
- Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
- Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
- Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
- Able to display effective and efficient customer service abilities
- Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
- Willing to be trained according to TWC ethos and SOPs
- Able to work independently and also a team player
- Open to be deployed at other centers due to work exigencies

**Salary**: $2,300.00 - $2,600.00 per month

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- Local Polytechnic Diploma (required)

**Experience**:

- Customer service: 2 years (required)