Customer Relationship Officer

3 days ago


Ang Mo Kio New Town, Singapore PERSOL Full time $40,000 - $60,000 per year

Customer Relationship Officer

Working hours: 0930 to 1800 Monday to Friday, 1 hour meal break / 1030 to 1500 Saturday

Work Location: Ang Mo Kio /Kovan

Job description / Primary Responsibilities

  • Handle inbound enquiries from customers on banking products and services within SLA.
  • Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery
  • Process waivers within SLA
  • Compliance and regulatory
  • Understand the issue that customer is facing and provide professional assistance promptly.
  • Other CS comms such as email, social media, service recovery due to exigencies events, if any.
  • Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.
  • Probe the reason for late payment submit the justification to the respective unit for reversal or escalate to manager to review the waiver request.
  • Ensure all courses on compliance and regulatory are completed timely.

Requirements

  • Banking and/or Contact Centre experience will be an added advantage
  • Good interpersonal and communication skills
  • Both individual and team player
  • Ability to multi-task effectively

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PERSOLKELLY Singapore Pte Ltd
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• EA License No. 01C4394
• Reg. Reg No: R Lok Ding Hann)



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