Banking Customer Relationship Officer

2 weeks ago

Ang Mo Kio New Town, Singapore PERSOL Full time $40,000 - $60,000 per year

Working days: 9:30am to 6pm, Monday to Friday, 1 hour meal break

10:30am to 3pm, Saturday

Job description / Primary Responsibilities

  • Handle inbound enquiries from customers on banking products and services within SLA.
  • Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery
  • Process waivers within SLA
  • Compliance and regulatory
  • Understand the issue that customer is facing and provide professional assistance promptly.
  • Include fulfilling OMNI channel workplace to include other CS comms such as email, social media, service recovery due to exigencies events, if any.
  • Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.
  • Probe the reason for late payment submit the justification to the respective unit for reversal or escalate to manager to review the waiver request.
  • Ensure no regulatory breaches due to wilful nature or failure to take reasonable steps to secure compliance.
  • Zero operational lapses.
  • Ensure all courses on compliance and regulatory are completed timely.

Requirements

  • Banking and/or Contact Centre experience required
  • Good interpersonal and communication skills
  • Both individual and team player
  • Ability to multi-task effectively
  • Must be able to do shifts (in future) – with the aim for permanent conversion.

Kindly note that only shortlisted candidates will be contacted.

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